Advisor II \: Customer Service, CRM, Hunt Valley

Concentrix Corporation
Cockeysville, MD
Sep 14, 2017
Sep 18, 2017
Customer Service
Full Time
Do you have a passion for a career in customer support? Concentrix is now hiring for a Advisor II Customer Service Agent!The Advisor II Customer Service is the initial post sales contact and answers inbound phone calls, emails or chat interactions with end users. This involves troubleshooting, researching solutions, and providing resolutions to technical and service problems. The Agent ensures proper procedures are followed and is responsible for overall customer satisfaction * Answers and responds to inbound calls, emails, or chats * Verifies all contact information* Creates service requests within supplied Customer Relationship Management (CRM) system* Files appropriate data (soft and hard copies)* Provides direction to customers promoting online self-service and web based solutions* Escalates to Technical Support unresolved customer issues * Keeps up to date of client performance requirements, product line and service offerings* Achieves specified performance goals* Additional responsibilities as requiredPlease send resumes to: [Click Here to Email Your Resume]#cnxjobs

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