Help Desk Support Specialist

Employer
Schafer Corporation
Location
Washington, DC
Posted
Sep 14, 2017
Closes
Sep 20, 2017
Hours
Full Time
Belcan Government Services (BGS), a division of Belcan LLC (www.belcan.com), is a scientific, engineering and operational support organization providing high-end technical solutions to mission critical challenges. BGS's contributions are focused in the following major thrust areas: government services; civil and military aerospace solutions; cybersecurity and laboratory and scientific support. We choose to work on some of the toughest technical challenges facing the aerospace and defense industries today, meeting and exceeding our goals. A Help Desk Support Specialist job in Washington, DC is currently available at Belcan. Responsibilities: Help Desk Support Specialist job duties:Provide Tier 1 and Tier 2 support for Google Apps and Google Chromebook solutions.Create new user accounts, create OUs, and perform user password resets.Respond to user calls and emails for technical support for the Department's Foreign Affairs Network (FAN).Develop and update operational documentation supporting all of the solutions provided by Tier 1 and Tier support.Provide Mean Time To Resolution (MTTR) and other reporting metrics to management. Bachelor's degree or equivalent experience.Three to five years of IT related experience.Experience with ticketing systems such as Remedy.Proficiency with Microsoft Office tools such as Word, Excel, PowerPoint, etc.Due to the nature of our work US Citizenship and Secret Clearance is required.Desired experiences and skills include:ITIL Foundation certification. BGS seeks to fill this position with an exceptionally talented and self-motivated individual. Compensation:BGS seeks to fill this position with an exceptionally talented and self-motivated individual. Salary will commensurate with experience. BGS has highly competitive benefits, excellent development opportunities, and a great working environment.Worksite Locations:2025 E Street, NW, Washington, DC 20006 Schafer/Belcan Government Services (BGS), a division of Belcan LLC, is an Affirmative Action, Equal Opportunity Employer. Government Services (Lansdowne, VA)