Customer Loyalty Advocate

Trex Company
Winchester, VA
Sep 14, 2017
Sep 18, 2017
Accountant, IT
Full Time
Trex(R) Company, the world's number one decking and railing brand, and leader in high-performance, low-maintenance outdoor living products, is seeking a Customer Loyalty Advocate to be the voice of the customer within the company. Help us deliver what's next in outdoor living by ensuring every customer's experience is exceptional because we deliver consistently outstanding, personalized, and concierge-style customer service. As our next Customer Loyalty Advocate, you are a skilled customer service representative or customer care representative who provides support and world-class customer service to our high-end clientele. You have a true passion for customers and creating connections with others. You are comfortable in an office or call center setting, providing customer support, answering product and service questions, sharing information about Trex products and services, and you have a passion to help customers create their dream outdoor living space. Talented employees are just one of Trex Company's trademarks. This is your chance to work for a company consistently awarded recognition for market leadership and innovation. Trex outdoor living products offer significant design flexibility with fewer ongoing maintenance requirements than wood, as well as a truly environmentally responsible choice. Trex decking products contain 95 percent recycled content and we are one of the largest plastic scrap recyclers in the US Our organization keeps 400 million pounds of plastic and wood scrap out of landfills every year. Besides working for the company known for its recycling heritage and as a creator of amazing outdoor living spaces, Trex employees enjoy an industry-leading compensation and benefits package, bonuses and incentive programs, tuition assistance, and more: Key Duties and Responsibilities: Answer incoming phone calls, chats, and emails to assist customers. Place occasional outgoing calls to follow up with customers. Going above and beyond to help customers create their dream outdoor living space. Assist customers with the claim filing process, including approving and denying claims, and help resolve any emerging problems with accuracy and efficiency. Attract potential customers by answering product and service questions and suggesting information about other products and services. Maintain a high level of professionalism with customers and create a connection with every caller. Update customer information in the CRM during and after each interaction. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies. Impact the company's bottom line by problem solving and turning prospective clients into repeat customers. Provide accurate, valid, and complete information by using the right methods/tools. Required Skills Required Experience High school diploma/GED required. A true passion for customers and delivering the best experience possible. Must be an effective team player. Must be computer literate. Possesses strong oral and written communication skills. Strong phone handling and active listening skills. Familiarity with CRM systems and practices. A high sense of urgency and multitasking skills. Self-motivated, self-starting, and self-assured. Above average typing skills. Job Location Winchester, VA