Customer Service Sales Associate

Employer
Leon Management Group
Location
Washington, DC
Posted
Sep 14, 2017
Closes
Sep 18, 2017
Industry
Other
Hours
Full Time
Job DescriptionCustomer Service Sales AssociatesOur customer service sales associates know what our customer wants and deliver it -- fast, accurate and with friendly service. We hear and sense customer needs and keep our manager and fellow team members informed. We take pride in every aspect of our work and perform it with energy and enthusiasm. We are strong team players, with a commitment to continuous learning, who provide quality service and products to our customers through true craftsmanship. Duties: Assess customer business needs and exceed customer expectationsCritical thinking skills to resolve incidents quickly and consistentlyActive listening skills and effective communication strategiesHow to identify and defuse challenging customer behaviorAn awareness of the core processes and best practices used in service and support Key Requirements:OUTSTANDING Customer Service priorityTeamwork OrientedMeeting or exceeding customer service and new account goalsBecome familiar with product information understanding features and benefits of your productCommitment to building customer relationships and loyalty through personal interaction and the maintenance of a client fileDemonstrate knowledge of products and services and use this knowledge to establish customer loyalty. Leon Management Group, INC is an Equal Opportunity Employer and committed to diversity and an inclusive work environment. Company Description