Customer Service Representative

Employer
High Quality Concepts
Location
Falls Church, VA
Posted
Sep 14, 2017
Closes
Sep 18, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Job DescriptionThe role of the Customer Service Manager is to execute tactical objectives fulfilling High Quality Concepts commitment to superior customer care and a positive customer experience. The role will directly lead local personnel for improving Net Promoter Scores, managing service requests, cycle time and ensuring effective communication within the market on results and performance. Please note that this is an entry level position- you must learn all ends of our business operations before overseeing a team.Responsibilities:A cents € cents Build client relationships by providing exceptional customer serviceA cents € cents Have a thorough understanding of all clients products and services and be able to educate clients on how our products and services would be beneficial to themA cents € cents Acts as a Point of Contact for new and existing clientsA cents € cents Trouble shoot and problem solve client or member accounts and issuesA cents € cents Perform customer account maintenance requests from clientsA cents € cents Provide sound business advice and suggestions to clientsA cents € cents Retain business by identifying and addressing client issues (red flags)A cents € cents Suggest ideas and improvements.A cents € cents Other duties as assigned.KNOWLEDGE, SKILLS AND ABILITIESA cents € cents Minimum of 2 years supervisory experience preferredA cents € cents Minimum 4 years of customer service experience preferredA cents € cents Excellent training and customer services skillsA cents € cents Strong organizational skillsA cents € cents The ability to effectively communicate with various levels of management and demonstrate a professional demeanor at all times.A cents € cents Able to be flexible in a rapidly changing work environmentA cents € cents Ability to work independently -- self starterCompany DescriptionWe are a company that strives off us customer service and client relations. You'll grow and advance quicker here than at ANY other company!! APPLY TODAY!!