Satellite Field Supervisor

White Plains, MD
Sep 14, 2017
Sep 18, 2017
Full Time
Job Description DirectSAT USA - Field Supervisor White Plains, MD Job Summary: This position oversees field technicians and ensures quality service is being performed on all installation, upgrade and repairs of residential & commercial satellite products. Primary Responsibilities: Assist with work overflow Oversee technicians on team Coordinate with General Manager on daily responsibilities including any OOPs or VIP projects Account for all jobs and verify all daily work that has been dispatched and acknowledged Coordinate with dispatch to ensure all jobs are updated with status information with in the appropriate timeframe Check in with technicians at the conclusion of each day to ensure all jobs are completed and closed Show exemplary customer service to DirecTV, DirecTV customers, corporate leadership, subordinate supervisors and technicians, and have the ability to instill technicians with a professional, customer service driven attitude Recruit, train, coach and motivate technicians Adhere and enforce safety policies and promote safe work environments Facilitate accurate counting and control of all issued gear and equipment Qualifications: Education: High School diploma or general education degree (GED); related trade school education preferred Experience : 2-3 year experience in , satellite installation, electronics, CATV, telecommunications or related field Technical Skills: Computer and Microsoft Office proficiency Advanced understanding of Satellite installation, repair and service Knowledge and experience using hand tools Advanced knowledge of satellite equipment and mobile test equipment Knowledge of telecommunications installation standards Soft Skills: Ability to motivate, lead, teach and train on proper work and safety procedures Ability to work directly with customer Communicate in person, by phone and email with managers and co-workers Must work in a team environment and be a valued member of the team and the company Ability to read, comprehend and carry out instructions Physical Requirements: Lift up to 75 lbs of equipment and tools Must be able to use a variety of hand tools Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat Must be willing to travel out of market/state Must be able to pass pre-employment screening that includes background and drug testing May be required to work long and unpredictable hours Position requires working outdoors in all types of weather Must possess valid driver's license Company Description DirectSat USA is a subsidiary of UniTek Global Services and is headquartered in King of Prussia, PA with offices throughout the US DirectSat USA provides fulfillment installation services to the Country's largest Satellite Television provider, DirecTV (DTV).

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