Quick Lane Service Advisor / Customer Service Writer

Employer
Bob Bell Ford
Location
Annapolis, MD
Posted
Sep 13, 2017
Closes
Sep 20, 2017
Hours
Full Time
Quick Lane Service Advisor / Customer Service Writer Isn't it time you took your automotive service advisor career further? Job Description Quick Lane Service Advisors greet customers and assist them with any inquiries they may have Quick Lane Service Advisors perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle. Consult with customer on applicable service specials. Quick Lane Service Advisors prioritize required services and be prepared to provide options upon request. Document declines for services and ask for follow-up on future service considerations Keep customer informed on completion times, service expenses, and possible changes. Quick Lane Service Advisors remain involved with the delivery of the vehicle to customer upon completion to assure all customer concerns can be addressed. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Spend quality time building relationship with the customer. Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle. Join our winning automotive service team - apply today! As a Quick Lane Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor: Prior experience working with customers and providing an exceptional experience Sales including inside sales, outside sales, or retail sales is a plus Previous automotive service advisor experience preferred, not required Outgoing personality with expertise at developing relationships (ie, a "people person") Basic MS Office knowledge; computer software and internet proficiency Must be willing to submit to a background check and drug screen Valid US driver's license What Bob Bell Ford offers: Full employee benefits, health insurance program, 401K, sick leave, and vacation Employee Vehicle Discounts Free online training through Ford Motor Company to hone your technical knowledge and selling skills Join our winning automotive service team - apply today!