Customer Service Representative

Oldcastle Architectural
Crofton, MD
Sep 13, 2017
Sep 18, 2017
Customer Service
Full Time
Job ID: 120575Anchor is a division of the Oldcastle Architectural Products Group (APG). APG is North America's leading manufacturer and supplier of concrete masonry, dry mix, and hardscape products. With over $2B in sales, APG operates across 40 states and 5 Canadian provinces through a network of over 165 operating locations and more than 5,000 employees. Summary We currently have openings for Customer Service Representatives. These positions are responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues. Essential Duties and Responsibilities Assist customer with product questions, ordering, order tracking, complaints and problemsEnter orders into system for billing and deliveryPrepare quotes and coordinate mailings of literature and samplesCoordinate delivery schedules with dispatchBuild displays and keep merchandise stocked on shelvesRetrieve needed information for credit departmentIssue credits or debits accurately when applicableSet up new customers for sales forceAnswer incoming callsTake sales orders from sales representatives and customers by phone and radioAssist walk-in counter customersReceive cash payments and run credit card and check approvalsCategorize, file, and maintain ship ticket copies for audit purposes and file all customer recordsPrint and distribute e-mailed customer purchase ordersOther duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job. Requirements / Education / Experience High school diploma / equivalentAt least 1 year of related experienceDetailed orientedGood with basic mathSkilled in Microsoft Office SuiteGood organizational and problem solving skillsExperience with multi-line phone systemAttention to detailPleasant phone personalityAbility to multi task Physical Requirements Ability to sit for extended periods of timeAbility to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboardBending and some liftingExtensive writingExtensive phone and radio useTasks can be very repetitive.Slight lifting of ship tickets and overnight packagesWhat Oldcastle Offers YouA culture that values opportunity for growth, development and internal promotionHighly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsAbout OldcastleOldcastle has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.Oldcastle is a great place to grow! If you're up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the Oldcastle family!Follow Oldcastle Careers on Facebook, Twitter, Instagram, Google+, Pinterest, WordPress (Career Blog) and LinkedIn!Anchor is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link. Anchor is part of the Oldcastlecareers (TM) network.

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