Manager, Quality Assurance

7 days left

Location
Washington, DC
Posted
Sep 14, 2017
Closes
Sep 30, 2017
Hours
Full Time
The Quality Assurance Manager is responsible for overall quality management and support of quality surveillance initiatives on the program. The position requires strong knowledge and considerable hands-on experience with Information Technology Infrastructure Library (ITIL) processes, and IT Operations Management (ITOM) procedures:

    The Quality Assurance Manager works with the program team, service providers, vendors and other stakeholders to assure services and products delivered or integrated into the IT environment meet or exceed performance/compliance requirements.Develops and implements programs to ensure that all products and services meet company standards and customer requirements.Has a strong understanding of and ability to create value-add quality assurance processes and procedures to support an enterprise IT environment with multiple service providers and stakeholders. Develops, maintains and continuously updates processes/procedures to effectively review and assess program performance metrics, Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and other program documentation and artifacts.Supports SLA, OLA, SOP action item follow-ups as well as technical/program management reviews Ability to quickly interpret performance metrics/threshold requirements as well as non-compliant items/situations, working with the program team to develop resolution steps.Administers problem management process including monitoring and reporting on problem resolution.Ensures adequate product testing prior to implementation.Initiates, leads and directs Continuous Service Improvement (CSI) initiatives across the program that support process improvement, efficiency enhancements and pinpoints areas that should be improved.Supports quality surveillance activities/engagementsDevelops and conducts quality-related training.Understands and interprets ISO 9000 requirements.Performs other tasks/projects as assigned
Education i) Bachelors Degree in Engineering or a related technical discipline, or the equivalent combination of education, professional training, or work experience

ii) Certification - ITILv3

Qualifications 8 – 10 years of related quality assurance experience on a large IT services contract, including supervisory experience.

 

 

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.