Help Desk Technician

Location
Westminster, CO
Posted
Sep 14, 2017
Closes
Sep 19, 2017
Industry
Specialty Trades
Hours
Full Time
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

  1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

 2. Installs, configures, and upgrades computer hardware and software.

 3. Provides end-user software troubleshooting and support.

 4. Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.

 5. Provides troubleshooting and support.

 6. Assists in the administration of e-mail systems.

 7. Provides phone and help-desk support for local and off-site users.

 8. Maintains current knowledge of relevant technologies as assigned.

 9. Participates in special projects as required.

Education 1. Requires a High School Diploma or GED.

 2. Associate's Degree preferred.

 

3. ITIL Foundation V3 required within 6 months of conversion date.

Qualifications 1-3 years of directly related experience supporting help desk operations or customer service.

 

Strong communication skills.

 

Previous use of Cherwell desired.

 

Willing to work 8-hour shift schedule 365/24/7. This position is not shift specific and may require rotation of schedule hours. An offer for this position does not stipulate or guarantee a specific schedule or shift.

 

Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

 

The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

 

Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.

 As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. #CJPOST

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