Senior User Experience Researcher
Summary PenFed is hiring a Senior User Experience Researcher in our headquarters office located in McLean, VA. The primary purpose of this job is to lead the observation, curation, and analysis of user experiences through quantitative and qualitative user experience observations tools. This will include auditing existing experiences, leading discovery sessions, and prototyping potential solutions. The incumbent will become a primary resource on user behavior and interactions with our digital properties, provides strong leadership in navigation, information architecture, and contextual usability. The incumbent will, as necessary, directly contribute to the conceptualization, design, and evolution of existing digital properties and new offerings. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Represent the needs of the user.
Lead and facilitate a variety of user research methods including: observational research, user/customer interviews, usability testing, focus groups, and other research methods.
Create research plans for large and small initiatives.
Analyze research to provide designers and other stakeholders with actionable insights to improve the user experience of our product.
Establish core rubric for the analysis of ongoing behavioral observations, identifying gaps in understanding, and capabilities.
Develop User Personas and contribute their governance across the enterprise.
Leverage Voice of Consumer data to distill actionable insights for the organization.
Work closely with the UX team to design the user experience for digital and physical experiences.
Facilitate the collection of UX quality metrics through a variety of groups including Marketing, Support Services, Quality Assurance, and Product Teams.
Gauging the usability of new and existing products.
Contribute design expertise to brainstorming sessions among designers, developers, product owners and other team members.
Participate in the analysis of the output of analytics applications.
Advise on usability best practices, trends, and other experience standards while making recommendations that best support the achievement of business objectives.
Actively contribute to finding new methods to understand user behavior and pain points in their online experience.
Accomplishes department and organization missions by completing related tasks as needed and assigned.
Capturing analysis success stories based on ROI.
Assist in producing semiannual organizational insights document.
Bachelors’ Degree in human factors, information architecture, human-computer interaction, or related is preferred but we will consider candidates with equivalent work experience
5+ years’ experience serving as a User Experience designer or researcher (or equivalent position)
Experience with usability analysis & discovery such as: metric analysis, end-user interviews, usability tests, and competitive analysis
Experience collecting and/or facilitating the collection of competitor and market research
An understanding of web technology and current trends
Ability to create artifacts and deliverables that effectively share insights and communicate process’ used in a project
Ability to communicate with product owners, developers, testers, clients and end-users in a manner that helps continuously enhance the overall usability of the application
Ability to reconcile key stakeholder interests, conflicting priorities, and business strategy
Experience working with Agile software development