Senior User Experience Researcher
Summary The primary purpose of this job is to lead the observation, curation, and analysis of user experiences through quantitative and qualitative user experience observations tools. This role will include auditing existing experiences, leading discovery sessions, and prototyping potential solutions. The incumbent will become a primary resource on user behavior and interactions with our digital properties, provides strong leadership in navigation, information architecture, and contextual usability. The incumbent will, as necessary, directly contribute to the conceptualization, design, and evolution of existing digital properties and new offerings. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Lead and facilitate a variety of user research methods including: observational research, user/customer interviews, usability testing, focus groups, and other research methods.
Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys.
Work cross-functionally with design, product management, content strategy, engineering and marketing.
Communicate result and illustrate suggestions in compelling and creative ways.
Improve the usability, usefulness, and desirability of our products in collaboration with UX Designers, Design Strategists, Product Managers, Software Developers, and other Stakeholders.
Conduct user research (empathy interviews, ethnographies and/or contextual inquiries, diary studies, usability testing, etc.) to influence product and design partners.
Present and communicate research and analysis clearly and effectively across various organizations in engaging and useful formats.
Create usability templates and guidelines, best practices, research documentation and raw data that facilitate a growing research team's work.
Actively monitor and analyze research, data, and trends from internal sources, academic research, and industry published reports to inform and improve our research methods.
Leverage analytics tools and techniques to measure success, present opportunities, and support decision making and prioritization.
Evangelize the importance of design research and educate product teams new to design research methods in order to help them integrate real users into their design life cycle.
Facilitate company-wide activities to build empathy for our current and future customers.
Analyze research to provide designers and other stakeholders with actionable insights to improve the user experience of our product.
Establish core rubric for the analysis of ongoing behavioral observations, identifying gaps in understanding, and capabilities.
Develop User Personas and contribute their governance across the enterprise.
Leverage Voice of Consumer data to distill actionable insights for the organization.
Working closely with the UX team to design the user experience for digital and physical experiences.
Capturing analysis success stories based on ROI.
Assist in producing semiannual organizational insights document.
The desire and curiosity to learn new skills and develop new methods of uncovering user needs.
Proven ability to plan and lead generative research to uncover new insights and opportunities for the company using a variety of methods.
Proven ability to plan and lead evaluative testing in person and unmoderated (using an online tool) to help generate new design concepts and actionable insights using a variety of methods in an agile environment.
Ability to consolidate, document and present research findings, often from multiple sources, in short, concise, actionable, compelling stories to large audiences.
Multi-task across multiple projects and studies going on simultaneously and working with outside vendors where required to conduct research.
Experience with stakeholder management and the ability to schedule and manage multiple projects.
Strong organizational skills, able to act independently and able to meet tight deadlines.
Ability to adapt existing research methods to the project's needs and to define new research methods according to the organization's needs.
Four year college degree required.
Minimum of five (5) years’ of experience serving as a User Experience designer or researcher (or equivalent position).
Masters’ Degree in human factors, anthropology, psychology, human-computer interaction, or related is preferred but we will consider candidates with B.A and equivalent work experience.
Experience in design-thinking methodology and workshop facilitation.
Experience teaching research best practices within a corporate environment.
Experience with usability analysis & discovery such as: metric analysis, end-user interviews, usability tests, and competitive analysis.
Experience collecting and/or facilitating the collection of competitor and market research.
Ability to create artifacts and deliverables that effectively share insights and communicate process’ used in a project.
Ability to communicate with product owners, developers, testers, clients and end-users in a manner that helps continuously enhance the overall usability of the application.