Customer Support Manager

Employer
Port Networks
Location
Baltimore, MD
Posted
Sep 13, 2017
Closes
Sep 18, 2017
Industry
Other
Hours
Full Time
Job Description Would you like to put your knowledge of computer networking and your communications skills to work in a local company that's loved by its customers? We're seeking an outstanding customer support manager to answer questions and resolve Tier I technical issues. When more serious issues arise, you'll coordinate a team of system administrators, network managers, and field techs to resolve them. To succeed in this position, you'll need a solid knowledge of computer networking concepts and some experiencing troubleshooting networking issues. Just as importantly, you should be a methodical, detail-oriented person who likes checklists and processes. Proven reliability and some flexibility in scheduling would make you our top pick.