Customer Service Representative

Employer
Open Systems Technologies
Location
White Marsh, MD
Posted
Sep 13, 2017
Closes
Sep 20, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Customer Service Rep Location: White Marsh, MD 21236 6 Month Contract to Hire We are in need of an experienced customer support professional to join the team to help us handle incoming calls from customers who have damage complaints from when a Technician visited to their home. Must have: Strong customer service phone skills Have a decent knowledge of how to use and navigate an Excel spreadsheet Position Summary: Process residential serviceability requests as generated from various call centers throughout the region. A successful candidate will be fluent in communicating with customers, Inbound Sales personnel, construction teams, and other members of the Serviceability team. Assign, track, and interpret residential surveys to determine serviceability of potential customers. Major Duties: Performing desktop surveys Working in ticketing system Customer contact Read maps Will train to industry specific Candidate needs to know way around map Will be using word and excel Intermediate level