Job Description Chain Bridge Bank, NA Encompass Administrator Job Description Job Title: Encompass Administrator and IT Project Coordinator Reports to: SVP & Mortgage Division Manager Job Description: This position is responsible for providing administrative support that will enhance the Encompass Loan Origination System (LOS). Responsible for any customizations and updated configurations that will enhance the efficiency and effectiveness of the Encompass LOS. Position requires coordinating IT projects with the Information Technology Manager. RESPONSIBILITIES: · Assist mortgage employees in resolving technology problems with Encompass in a timely manner. · Support and maintain the Encompass LOS. · Develop templates with Encompass LOS that enhance and improve the mortgage workflow process. · Maintain and document all Encompass LOS changes or enhancements. · Provide Encompass training to mortgage employees. · Ensure users have appropriate access to Encompass LOS and manage that access control based on the IT policy. When necessary, interact professionally with third-party vendors to seamlessly provide services for our users and customers. · Assist IT Manager (or other supervisor as assigned) with network administration projects. · Maintain high level of proficiency with the Bank's products and services. · Continue education and training in technology, management, and banking principles. · Comply with established operating policies and procedures in order to maintain adequate controls and to support the Bank's adherence to outside regulatory requirements. · Other duties as assigned by the Director of Operations, Chief Credit Officer, CFO, President, CEO, Chairman and the Board of Directors. QUALIFICATIONS: · Certified Encompass LOS administrator preferred; · Education: Demonstrated technology experience. Associate's degree in technology or Bachelor's in any field, or the pursuit of such degree, is preferred; · Aptitude and drive for learning new technology; · Ability to handle multiple tasks and effectively manage assigned workload; · Capable of working independently and within in a team; · Excellent communication skills (verbal and written); · Ability to work with users of all technological skill levels throughout the hierarchy of the organization; · A strong grasp of Encompass LOS and network support principles; · IT experience in a bank or financial institution is a plus, especially one using Jack Henry and Associates products. COMPLIANCE: It is expected that each employee: Abides by current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the work place. Cooperates with, participates in and supports the adherence to all internal policies, procedures and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements. Complies with established operating policies and procedures in order to maintain adequate controls and to support the Bank's adherence to outside regulatory requirements. It is understood that complying with all applicable safety and soundness and consumer compliance laws and regulations, taking the annually required consumer compliance courses, and adhering to the policies and procedures that facilitate compliance will all be factors considered when evaluating individual performance. Individual performance is rewarded in annual salary adjustments. Bank compliance with laws and regulations is a factor considered in the calculation of incentive compensation. The ratings that the Bank receives from its regulators and its auditors are factored into the annual incentive compensation calculation. Your adherence to these laws and regulations and the policies and procedures that support them directly affect the Bank's compliance. Annual incentive compensation rewards team performance. An employee will not be eligible for incentive compensation unless he/she takes the consumer compliance courses required of all employees and all the required consumer compliance courses for his/her job description or job responsibilities by the end of each calendar year. All required consumer compliance courses for the applicable year will be outlined in the Compliance Management Program posted on the intranet.