Retailer Services Representative (DCD)
DIAMOND COMIC DISTRIBUTORS, INC. Founded in 1982, Diamond Comic Distributors resides at the Nexus of Comics and Pop-Culture with a multi-channel platform of publishing, marketing and fulfillment services, coupled with an unparalleled global distribution network for its retailers, publishers and vendors. What started as one man's hobby, with only a single warehouse and 17 retail customers, has evolved into the Diamond of today: the world's largest distributor of English-language comics, graphic novels and pop-culture related merchandise. LOCATION: Home Office- Hunt Valley, Maryland POSITION TITLE: Retailer Services Representative DEPARTMENT: Retailer Services POSITION SUMMARY: Customer Service and sales in a customer oriented sales environment. ESSENTIAL FUNCTIONS: Fields questions, suggestions, concerns regarding Diamond policy, service, etc. from customers in an assigned territory. Makes "welcome" calls to new customer to explain Diamond services and policies. Suggestive sales and outgoing sales calls to assigned customers. Builds familiarity with customer base and specifics of each assigned territory. Order entry functions. Processes damage and shortage calls, enters reorders, advances, backorders and late order forms. Provides feedback from customer to Team Leaders/Customer Service Manager concerning Industry trends, customer suggestions, etc. All other duties as assigned. EDUCATION, EXPERIENCE, AND SKILLS REQUIRED: Minimum high school degree or equivalent. College preferred. One plus years customer service experience. Basic computer skills a must (Windows 7 or higher and Microsoft Office knowledge preferred) Sales experience a plus. Knowledge of DCD services, policies and systems a plus. Industry knowledge a plus. Excellent verbal and written communication skills a must. Please forward your cover letter, resume, and salary requirements.