Help Desk Administrator
5 days left
- Full Time
Responsible for Tier I, Tier II, systems and telephone support to end user community on hardware, software, network related questions, and use. Troubleshoots and handles issues, requests or problems with operating systems, applications and remote access for the end-user community. Defines and classifies level, priority and nature of problem, request and/or issue. Responsible for opening, tracking and closing trouble tickets that ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. Must possess a wide range of technical skill and knowledge in computer hardware and software as well as networking systems in use at customer sites. Manage the Incident and Change Management System.
- Coordinates priorities with numerous functional areas to ensure timely completion Acts as the primary interface for both internal and external costumers Performs intense troubleshooting and problem resolution for multiple locations and networks Manage user accounts in Microsoft Windows 2008R2/2012R2 Server environment Support both classified and unclassified networks Modifies group membership, user profiles, utilizes SCCM, Active Directory, and Exchange to troubleshoot Create e-mail accounts, distribution lists and manage local and global groups
- Requires strong communication and excellent customer service skills.Is competent in the entire range of applications software, hardware, operating system software, networking and systems documentation support issues. MS Server 2008R2/2012R2, MS Windows 2007SP1/8.1 Operating Systems.Must be able to interpret user comments, identify problems and provide timely resolution, often on complex technical issuesDetail oriented and organized; able to understand information systems and ensure accuracy of workReviews the work of others and is able to detect errors or needed modificationsIs able to identify and resolve problems or help desk inadequaciesHas full technical knowledge of all phases of information systems operations