Customer Service Specialist

Employer
Aerotek
Location
Gainesville, VA
Posted
Sep 11, 2017
Closes
Sep 20, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
*Answering telephones, emails and any other communications promptly and courteously.* Conducting telephone quereies and communications in a professional manner with a display of business decorum.*Greeting customers warmly and ascertaining the reason for calling.*Providing exceptional customer service by developing good working relationships with customers.*Documenting and resolving customer complaints via telephone and email to ensure customer satisfaction.*Coordinating daily activities and tracking order progression through provided tools to ensure timely customer service.*Assisting with admin duties such as answering non-order specific questions from both corporate and retail customers, placing and cancelling orders as requested and disseminating email.*Providing and recording customer quotes.*Assisting the creation and distribution of ad hoc reports for customers*Retrieving, assigning and monitoring customer orders to include placing orders.*Utilizing various transportation provider systems to fulfill customer relocations as requested.*Tracking order progression through provided tools to ensure timely customer service.*Contacting customers via telephone and email to verify order information.*Initiating timely customer communication with regard to vehicle issues, per established customer parameters.*Addressing questions and offering solutions to customer and inter-company personnel.*Assisting with driver communications in the field*Creating and developing innovative ways of streamlining the operations process wherever possible and within the guidelines of customer requirements and team goals*Providing special project support to all departments within the organizationAbout Aerotek: Our people are everything. As a Best of Staffing(R) Client and Talent leader, Aerotek(R) Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.