Help Desk Specialist - TS Clearance

The Judge Group
Washington, DC
Sep 11, 2017
Sep 20, 2017
Full Time
We are currently seeking a Help Desk specialist with an active Top Secret clearance to join our client in support of a federal agency in Washington, DC. This position will entail a normal/daytime shift. Key Responsibilities & Qualifications will include the following: Provide one-on-one customer support to users of IT applications Operate the help desk phone system and service desk tracking system, answer incoming user calls or requests, log tickets and service requests, review incoming tickets and service requests, research and provide resolution to user problems, escalate tickets and requests to appropriate personnel, as well as monitor and report on service desk performance Responsible for ongoing service desk operations and providing business and project management support to ensure that specified tasks are planned and executed in an efficient and timely manner Must have previous experience in service desk operations or customer support.Must be capable of evaluating and providing resolution for user tickets independently, documenting resolution in the appropriate ticketing system and communicating directly with users.**For immediate consideration, or to learn more about this position, please contact Brendan Brown at (703) 839-8527 or [Click Here to Email Your Resume]