Outside Property Claim Rep Trainee - Arlington/Alexandria area
- Full Time
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.Under close supervision, this position is responsible for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Completes formal training program for consideration of advancement to claim representative Outside Property position. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. This job does not manage staff. Candidates must reside in the territory.Participates in on-going training sessions for the outside property business. Investigates each claim to obtain relevant facts necessary to determine coverage, causation/ damages, extent of liability/establishment of negligence, damages, contribution potential and exposure with respect to the various coverages provided through prompt contact with appropriate parties (eg policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts). Takes necessary statements. Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, and follow-through meeting commitments to achieve optimal outcome on every file. Training consists of several months handling inside property claims at the desk. Works closely with Unit Manager or mentor to promptly resolve assigned claim. Reviews and analyzes coverage and applies policy conditions, provisions, exclusions and endorsements, and understands how jurisdictional issues impact the claim. Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates. Manages file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner. Determines settlement amounts, negotiating and conveying claim settlements within authority limits to insureds and claimants. As appropriate, writes denial letters. Refer claims beyond authority as appropriate based on exposure and established guidelines. CAT DutyBachelors Degree preferred or a minimum of 2 years of work and/or customer service related experience preferred. Customer Service experience - preferred Valid passport preferred.Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic Strong verbal and written communication skills - Basic Attention to detail ensuring accuracy - Basic Ability to work in a high volume, fast paced environment managing multiple priorities - Basic Analytical Thinking - Basic Judgment/Decision Making - BasicHigh School Diploma or GED and one year of customer service experience OR Bachelors Degree required. Valid driver's license - required.Travelers is an equal opportunity employer.