Open Enrollment Representative/Customer Service

Baltimore, MD
Sep 11, 2017
Sep 18, 2017
Customer Service
Full Time
Job Description:Aerotek is currently seeking candidates to assist with our customers Open Enrollment period located in the Baltimore metro area. The successful candidate will respond to phone inquiries regarding healthcare eligibility and coverage questions. Must be able to decipher complex eligibility information from a variety of electronic sources quickly, and deliver them courteously and effectively to our largely senior membership population. This is a high volume call center position subject to high production and quality standards.Qualifications:The individual we seek must possess 1+ years of customer service (call center) experience (healthcare preferred), a demonstrated knowledge of medical terminology, and be PC proficient in a windows environment.Must be able to work between the hours of 8:00am-6:00pm (they will be places on an 8am-330 or 10:30-6 shift) they will not be able to choose the shift so they have to be ok with those hours.Performance Expectations:Must be able to handle around 80-100 calls per dayQuality: They will have set standards they must be able to meet to be successful in this role. They will have QA monitors listening in as well.Will be monitored for quality and quantity as they have goals set with the customers on members to provide assistance too.About Aerotek: Our people are everything. As a Best of Staffing(R) Client and Talent leader, Aerotek(R) Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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