Customer Service Specialist - Transportation and Distribution

Employer
Church & Dwight Co., Inc.
Location
York, PA
Posted
Sep 11, 2017
Closes
Sep 20, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Overview: "C" Shift - Monday through Friday, 10:30 pm to 7:00 am What we're about:Innovation-We consistently generate new ideas, thinking outside the box while remaining strategically focused. We always think in terms of possibilities, not limitations.Collaboration-We rely on open and honest communication to develop productive working relationships within and across our business units and functions. The mutual respect we have for our colleagues enables us to challenge each other, leading to an even more cohesive team.Focus-We maintain a laser-like focus on our consumers. We will grow by leveraging consumer insights on all of our brands and will continue to be industry leaders.Entrepreneurialism-We pride ourselves on fostering this spirit where risk-taking and action is encouraged. We are extremely competitive externally, but not internally.This highly visible position located at our York, PA Facility. What we'll offer:Competitive salary including annual bonus & Stock Incentive ProgramComprehensive benefits package along with generous 401KCareer ownership & developmentDiversity & SustainabilityChurch & Dwight Co. Inc., a $3.5 billion company, was founded in 1846 and is headquartered in Ewing, New Jersey. We are one of the fastest growing Consumer Packaged Goods companies and as a testament to our performance, the company was added to the S&P 500 in 2016. Church & Dwight is a leader in the Household Consumer Products and Personal Care industry, with such brands as ARM & HAMMER, Trojan, First Response, Nair, Spinbrush, Oxi Clean, Vitafusion, Orajel, Batiste and more.Church & Dwight is proud to be an Equal Opportunity Employer, m/f/d/v. Responsibilities: What you'll do: Under the direction of the Customer Service Leader, this position will interact with carriers, the Shipping Office and warehouse personnel to insure the efficient flow of orders to customers in a high volume lean manufacturing and distribution environment.Responsible at all times for promoting a safety culture and awareness within their area of responsibility.Process order pick lists in SAPAllocate orders in WMS (warehouse management system) in a timely fashion.Identify product issues and communicate to Inventory Control Specialists.Resolve and document sub and cut issues with Inventory Control Specialists, corporate customer service and planners.Print bills of ladingCoordinate all carrier appointments using Kewill and update the WM/SAP systems as necessaryCoordinate rush orders with corporate customer service, planners and warehouse personnel.Resolve transportation issues with carriers and corporate transportation departmentBill orders daily upon shipment from the warehouseProcess shipping IDOC's daily in a timely fashion.Prioritize orders for picking.Run and publish appropriate reports as necessaryParticipates on process improvement teams and promotes teamwork.Identify and champion opportunities for continuous improvement initiatives.Incorporate principles of lean manufacturing such as 5S, key TPS elements, etc.Other projects and duties as assigned by Customer Service Leader. Qualifications: What you'll need:Excellent interpersonal skills - ability to build positive relationships at all levels of the organizationExcellent interpersonal skills - ability to build positive relationships at all levels of the organizationExcellent communications skills - ability to communicate clearly and concisely in multiple media - verbal, written, etc. Must have ability to communicate clearly in English - verbal and written.Excellent organizational/time management skills.Ability to prioritize work assignments in a fast-paced work environment, calm under pressure and flexibility to adapt to changing schedules as appropriate.Strong computer skills (SAP, WMS, and MS Office Suite).In-depth knowledge of distribution operations, including equipment, materials, work flow, etc.Education:High school diploma required, Associate's Degree or vocational certificate preferred1-3 years proven experience in a high volume distribution environment preferred.