Member Service Representative I - Winchester Call Center

Navy Federal Credit Union
Winchester, VA
Sep 11, 2017
Sep 18, 2017
Customer Service
Full Time
Employee PerksWhy You Will Love Being Part of the Navy Federal Team:*Competitive compensation with opportunities for annual raises, promotions, and bonus potential*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses*Consistently Awarded Top Workplace*Nationally recognized training department by TRAINING Magazine*An employee-focused, diverse, and service-oriented workplace environmentBasic Purpose To answer telephone calls responding to basic inquiries and requests about savings, checking, and credit card accounts, provide service/product information, perform transfers and account adjustments and, activate credit/debit cards.Unusual Working Conditions:* Essential Personnel; schedules may be variable (days and hours); days and hours of shift may change to meet business and member service demands.Required Knowledge, Skills and Abilities:* Office or administrative experience, preferably in a financial institution* Effective interpersonal, verbal and written communications skills* Ability to work accurately with numbers and perform basic mathematical calculations* Ability to interpret and explain regulations, instructions and procedures* Effective organization, time management, and problem solving skills* Ability to work independently and exercise judgment, logic, integrity and initiative* Ability to work in situations such as those that occur in a high volume incoming callcenter* Familiarity in the use of a personal computer and associated software* Ability to navigate multiple screens on PC* Basic telephone communication skillsDesired:You are strongly encouraged to submit your credentials should you also possess:* Knowledge of accounting, credit, and lending principles* Experience with a PC and software applications packages* Customer service experience preferably in a call center or financial institutionHours:To be determined (24/7, 365) NOTE: An assessment may be required to compete for this position. The assessment will be emailed if you are selected to move forward to the next step. Equal Employment OpportunityNavy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

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