Customer Service Representative

Employer
New Haven Moving Equipment
Location
Alexandria, VA
Posted
Sep 11, 2017
Closes
Sep 18, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Customer Service Rep Receive, investigate and respond to all customer inquiries regarding shipments, products and complaints. Input Phone/fax orders and relative data into the computer by performing the following duties: CUSTOMER SERVICE ESSENTIAL JOB FUNCTIONS/DUTIES: Confer with customers by telephone concerning orders, returns, shipments, and products. Receive and enter telephone and fax orders. Call customers when necessary to advise shipments delay and/or information necessary to process orders. Resolve customers' service issues or billing complaints, in a professional manner. Initiate orders for replacement orders, and/or correcting errors (shortages, wrong item delivered etc) Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, and/or arrange for billing. Solicit sale of new or additional services or products. Complete forms prepare change of address records, using computers. Check to ensure that appropriate changes were made to resolve customers' problems. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent issue. Obtain Customer Feedback Information Customer Service Rep