Retail Store Operations Manager

Bob's Discount Furniture
Woodbridge, VA
Sep 11, 2017
Sep 18, 2017
Other, Retail
Full Time
Retail Store Operations Manager - Bob's Discount Furniture Woodbridge, VA Bob's Discount Furniture is a value priced furniture and bedding retailer with over 80 showrooms in 15 states in the Northeast, Mid-Atlantic and growing in the Mid-West regions! The company was founded in 1991 on the principal of providing unsurpassed home furnishings values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co-worker, vendor and community relations. With over 80 stores and growing, our continued success has created exciting opportunities for our employees to enjoy truly rewarding careers! Retail Operations Managers are fundamental in nurturing the "Bob's Way" of doing business which fosters creativity, honesty, integrity and an outstanding customer experience. The primary function of a Retail Operations Manager is to oversee the seamless operation of Office, Warehouse and if applicable, Clearance Center Operations. In order to promote a world class customer experience the Retail Operations Manager will develop and maintain strong interpersonal relationships with customers and co-workers through open communication and effective leadership. The Retail Operations Manager is responsible for motivating a team, to plan, direct and coordinate all back and front end operations to meet or exceed operational goals. In this role the Retail Operations Manager will endeavor to continuously identify, hire and develop a first class team focused on customer service. The Retail Operations Manager will have the ability to analyze reports to maximize the efficiency and productivity of their teams, and will ensure inventory cycle counts are executed in a timely and accurate manor throughout the year. Major Duties and Responsibilities Oversee Retail Office, Warehouse and if applicable Clearance Center Operations with goal of assuring highest level of service to customers; Communicate effectively with customers; Resolve customer complaints regarding sales and service; Ensure continuous training, coaching and mentoring of associates; Assist Store Manager with recruiting, interviewing, selecting, hiring, and promoting persons for the organization; Assist the Retail Store Manager with the responsibility for the overall maintenance and security of the assigned facility including monitoring and insuring that landscaping and snow removal is timely and presents a safe and inviting presence to our customers Apply good human resources practices in motivating, managing and coaching store associates; Manage within and adhere to Company policies. Our Benefits: Many of our benefits are paid wholly or in part by Bob's Discount Furniture and are available to eligible employees. We offer: Nationally provided health benefits 401k Plan Generous employee discount And much more! Bob's Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.See Job Description

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