Ombudsman Specialist

Employer
USAJobs
Location
Arlington, Virginia
Posted
Sep 22, 2017
Closes
Sep 30, 2017
Function
Administrative
Hours
Full Time
JOB SUMMARY:

Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce. For additional information about our agency please: Click Here

This position is also being announced through Government-Wide procedure under Announcement #HQ-OCL-TA56-17-359242-G. Candidates who wish to be considered under both Public (US Citizens) and Government-Wide procedures must apply to both announcements.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Learn more about this agency
TRAVEL REQUIRED:

25% or less - This position requires travel 25% of the time.


RELOCATION AUTHORIZED:
Relocation expenses reimbursed No


KEY REQUIREMENTS:
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  • You must possess U.S. Citizenship or be a U.S. National.
  • You must be able to obtain and maintain a Secret Clearance.
  • Selective Service registration is required.
  • See additional "Conditions of Employment" and "Other Information" section
  • You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.

    To qualify for the SV-I Pay Band (equivalent to GS-13), you must have one year of specialized experience equivalent to the SV-H or GS-12 Pay Band in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the particular knowledge, skills and abilities to successfully perform the duties of the position. Such experience includes serving as an serving as an Alternative Dispute Resolution practitioner, utilizing principles, concepts, and methodologies(e.g. mediation, facilitation, conflict coaching) to facilitate conflict resolution; advocating for and increasing awareness of ombudsman functions; gathering data from multiple sources, identifying workplace trends and systemic issues to develop reports, presentations, and recommendations for resolution; and building consensus and gaining cooperation from internal and external audiences.

    National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    NOTE: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.

    CONDITIONS OF EMPLOYMENT:
    1. Must be able to obtain and maintain a Secret Security Clearance.

    2. Must be willing and able to travel 25% of the time.

    Eligibility to apply for other Federal positions: TSA is an Excepted Service agency exempt from most of Title 5 United States Code, including regulations which apply to displaced Federal employees (CTAP/ICTAP) of other agencies, and employment with TSA does not confer "Competitive Status" that generally results from selection and service in Competitive Service agencies. The Office of Personnel Management (OPM) has established an Interchange Agreement, which allows most permanent TSA employees to apply and be considered for vacancies in Competitive Service agencies. Information from OPM on this or other Interchange Agreements is available at: http://www.opm.gov.

    To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position.

    DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.

    TSA employees who are absent for the purpose of performing military duty may apply for any vacancies announced in their absence.

    It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual’s employment experience will be used only to determine the person’s qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual’s personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination. For more information, click here.

    Payment of relocation expenses (Permanent Change of Station) is not authorized.

    More than one position may be filled from this announcement.

    If you are entering TSA employment on an appointment without time limitations, you must serve a basic trial period unless you have already met the requirement.

    TSA policy requires verification of Selective Service registration for male applicants born after 12/31/59. For more information click here.

    View common definitions of terms found in this announcement.

    Veterans
    and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the documentation that is required, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

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    You will be evaluated for this job based on how well you meet the qualifications above.

    You will be evaluated based on a comparison of the position requirements against the quality and extent of the experience and/or related education as reflected in your resume and supporting documentation. You are encouraged to ensure work experiences clearly show possession of the competencies required for this position. We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If, after reviewing your resume and any supporting documentation, a determination is made that you have rated yourself higher than is supported by your application materials, your category placement may be adjusted and/or you may be excluded from consideration for this job.

    Candidates will be rated and ranked using Category Grouping procedures. Under Category Grouping, candidates will be rated and ranked into one of three categories:

    Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF) and appropriate Desirable (Quality Ranking) Factors as determined by the job analysis.

    Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPFs as determined by the job analysis.

    Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs as determined by the job analysis.
    To preview questions please click here.

    Read more Security clearance Secret