Customer Service Manager

Employer
CARDAY ASSOCIATES
Location
Columbia, MD
Posted
Sep 12, 2017
Closes
Sep 18, 2017
Industry
Other
Hours
Full Time
Immediate opening to manage customer service for a Third-Party Administrator in the Columbia, MD area. The company administers a varied client list, with multiple types of benefit plans, covering many participants. The preferred candidate will have knowledge of multi-employer health and welfare fund administration or other related health care administration. The position will manage initial customer service training, as well as on-going education in the field. The Customer Service Manager will also assist in resolving issues (simple and complex) for callers in accord with the rules of the plan the caller is utilizing. The candidate will work with other departments to obtain the correct resolution for the caller. Customer Service experience is required, as well as knowledge of computer programs such as Word, Excel, etc. The ability to handle a fast-paced, high volume environment is a must. The company offers a full benefit package. Forward resume w/salary requirements via fax @ 410-872-9530 or email hr@cardayassociates.com The Baltimore Sun . Category: , Keywords: Customer Service Manager0