Supervisor Collections Unit

Alexandria , Virginia
Sep 26, 2017
Oct 16, 2017
Full Time
This position will work 4:45pm to 1:30am Monday through Friday

Pay starts at $48,000 and includes a shift differential


PenFed is hiring a Supervisor, Collections Unit in Alexandria, VA. The primary purpose of this job is to oversee the daily operations of a DCC collection team. Subordinates may include any combination of consumer (senior) specialists, (senior) real estate counselors, specialty collection counselors and/or collateral liquidation functions.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

    Supervise daily operation of a collection team within Delinquency Control, ensuring collectors' compliance with PenFed policies and procedures and all applicable government regulations. Perform in the capacity of an experienced collector for the most complex collection activities, providing assistance and guidance to subordinates and training with these issues. Review unit’s collection activity, identifying trends and assessing unit effectiveness. Compile data for DCC management for use in management reports and presentations. Assists in the monthly identification of loans to be charged off. Review past due member accounts to ensure quality of work by subordinates and provide direction for next steps to resolve delinquencies. Monitor calls made or received by staff to ensure quality, effectiveness, and procedural/regulatory compliance. Collect and analyze data on accounts, reporting trends and profiles. Appear as a witness on behalf of the credit union on legal matters involving collections as directed. Approve accounts for repossession within authority; coordinate repossession of collateral with Repossession Specialist(s). Review Federal, State and local regulations pertaining to debt collection, ensuring unit compliance. Act as liaison between PenFed and vendors (PSCU, First Data).
Education and Experience

Equivalent combination of education and experience is considered.

    Associate’s Degree in business or a related field is required. Minimum of three (3) years’ of experience in debt collection is required. Minimum of one (1) year of supervisory experience is preferred.

Supervisory Responsibility

    This position will supervise employees.
Licenses and Certifications

    There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.



Limited travel to various worksites is required. 


About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 1.6 million members and over $23 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico, Okinawa, and Portugal. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

PenFed is an Equal Opportunity Employer
PenFed will maintain and observe personnel policies which will prohibit discrimination or harassment against a person because of race, color, creed, age, sex, gender, religion, national origin, ancestry, genetic information, military or veteran status or obligation, the presence of a physical and/or mental disability and all other statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment.  PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 703-838-1568.


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