Guest Service Representative / Account Representative

Oakwood Worldwide
Arlington, VA
Sep 11, 2017
Sep 18, 2017
Accountant, IT
Full Time
FULL TIME / GUEST SERVICES / PROMOTIONS FROM WITHIN! Don't miss out on an opportunity to work with a great team in a collaborative, fast paced environment with strong growth potential! Oakwood Worldwide is looking for a bright, highly organized, and energetic individual to join our team as a Guest Service Representative/Account Representative at our upscale property in the Arlington area where residents will enjoy resort-class amenities including a resort-style pool, fitness, club room and concierge. In this role, you will represent Oakwood and deliver our Golden Touch level of customer service every time a guest enters the lobby Location: Conveniently located in Arlington/Rosslyn @ 1550 Clarendon Boulevard, Arlington, VA 22209 Hours: Sunday - Thursday / 9:00 am - 6:00 pm Customer Service - Team Work - Accounting - Bookkeeping - Hospitality WHAT'S IN IT FOR YOU? Guest Service Coordinators / Account Representatives enjoy a creative and diverse work-life where you are the face of Oakwood for our guests and an internal liaison for your team. You will have access to ongoing training programs and be a part of a team dedicated to creating the happiest guests in an empowering environment. Oakwood also has recognition and awards plus competitive compensation and benefits: Medical / Dental / Vision coverage and Prescription Drug Programs / Company Paid Life Insurance & AD&D / Short and Long Term Disability Insurance / Life Insurance for Family Members / Multifaceted Learning Opportunities / Educational Reimbursement / Paid Vacation & Sick Leave / Child Care Reimbursement / Direct Deposit Payroll and much more! WHAT YOUR DAY IS LIKE Working in our lobby you will meet and greet our guests as they arrive and help make their stay with us a delightful experience You will also work with guests by phone and email throughout each day Process bank deposits, resident refunds, referral checks and utility bills You will provide reservation paperwork on a daily basis by fax and email as well as collecting payments and following up on any pending items You're our guest's point of contact regarding any maintenance or service issues in their apartment and you'll liaise with internal teams and vendors to ensure open items are addressed swiftly You will be involved in auditing final paperwork for accuracy and follow up on all pending open items Our Guest Service Representatives/Account Representatives work in a fast paced customer friendly environment and are our most valuable front line problem solvers BEST CANDIDATES WILL HAVE 2+ years experience in an Administration with strong organizational expectations Accounting or book keeping experience Professional verbal and written communication MS Office Suite skills especially in Word, Excel and Outlook Oakwood IS THE PREMIERE GLOBAL PROVIDER OF CORPORATE HOUSING SOLUTIONS Headquartered in Los Angeles, California, Oakwood Worldwide is the world's largest provider of high quality furnished and unfurnished accommodations. We provide the advantages of far-reaching resources, unparalleled expertise, and the industry's most personalized customer service through a tightly integrated staff of more than 3,000 highly trained professional. Our company is staffed by bright, organized and dependable people driven by a common company goal: to help us accomplish great things through exemplary customer service to our clients and to our peers. IF YOU WANT TO WORK IN A FUN, PRO-EMPLOYEE, PROFESSIONAL ENVIRONMENT, JOIN OUR INDUSTRY LEADING TEAM TODAY!See Job Description

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