Call Center Reps/Customer Service Specialist II Positions located in Hunt Valley, Maryland

Employer
MBC Group
Location
Cockeysville, MD
Posted
Sep 11, 2017
Closes
Sep 18, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Call Center Rep/Customer Service Specialist II Positions located in Hunt Valley, Maryland About Us MBC Group is a logistics company, providing associates to various businesses for positions ranging from light industrial to highly skilled jobs. Technology, Engineering, I/T, Medical Staff, Program/Project Management, and Administrative Professionals are available services to complement your staffing, and project management requirements. If your staffing needs are fewer than 10 or in excess of 1000, MBC Group is ready with qualified workers to help you meet your goals. As a management company, we focus not just on staffing, but the entire project management process. This allows you to focus on your core business, trusting us to do what we do best. We are recruiting to fill several Call Center Reps/Eligibility Customer Service Specialist Level II Positions for our customer located in Hunt Valley, Maryland. These positions are set in a Call Center Environment so prior Call Center experience is a plus. Tasks and Responsibilities Respond to Customers verbally and in writing (email or US mail) Assist Case Management specialists with obtaining verifications Assist Case Management specialists with contacting Customers and/or Providers when necessary Resolves more complex issues escalated by Customer Services Specialist - Level 1 Will be on the phones constantly and handling/answering more difficult calls; must be great at handling conflict MUST HAVE EXTENSIVE CALL CENTER EXPERIENCE IN A HIGH VOLUME ENVIRONMENT AND MUST SHOW THIS ON YOUR RESUME Please email your resumes and contact information to Teri at [Click Here to Email Your Resume] and we will be making calls regarding these positions immediately so please make sure your contact numbers are included. We will be conducting on-site interviews and these interviews will happen ASAP so that we can get you started on the job ASAP. Once you get through the interview process and your are chosen for the position, you must then pass a drug screen and national criminal background check. Additional Information: Location: Hunt Valley, Maryland Principals only. Recruiters, please don`t contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. MUST HAVE EXTENSIVE CALL CENTER EXPERIENCE IN A HIGH VOLUME ENVIRONMENT AND MUST SHOW THIS ON YOUR RESUME KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: High school diploma or equivalent Dependable work history Organized and detail-oriented Call Center Experience Pay is $16.98/hr. Please submit your resume and contract information to Teri at [Click Here to Email Your Resume] and we will be contact you immediately to schedule interviews And again these positions are located in Hunt Valley, Maryland; will start interviewing ASAP at the customer site; full time/contract positions; must be able to work overtime when required; must have great skill set, attendance, and attitude; willing to learn and come to work and demonstrate exceptional team behavior; must have clean background; will interview ASAP to get you started on the job as quickly as possible Ideal Candidate Profiles: Customer Service, Customer Service Representative, Data Entry, Office Manager, Administrative