Customer Service Associate
Our client is looking for a mid-level Customer Service Associate for the Washington, DC metro area! Provide customer service for timely and accurate resolution to product, service, and/or benefit inquires and issues Select and explain the appropriate solution using best judgment and problem solving skills Follow-up and proficiently communicate with the customer to ensure resolution Perform research, data collection and analysis of requests from members and staff to process and verify the accuracy of orders Travel to conferences for members services recruitment activities Work effectively and independently with a diverse group to facilitate the completion of work and meet departmental goals Minimum 3-5 years of professional customer service and call center experience, preferably in an association, non-profit sector or healthcare industry Excellent ability to resolve customer inquiries through phone and email by utilizing in-depth knowledge of organization's products, programs, and benefits. Strong written and verbal communication skills Attention to detail and ability to practice active listening, critical thinking, problem solving and best judgment skills. Effectively use time management and prioritization skills to support departmental administrative activities such as, special projects, processing mail, voicemail, and faxes A proven track record of providing excellent customer service and a strong focus on quality assurance. Ability to successfully adapt to a fast-paced and professional environment Proficiency with Microsoft applications (Word, Excel, and PowerPoint) and database experience is a plus.