Customer Support Coordinator
Looking for candidates with two -five years of customer service experience working in call center environments. Answer customer's inquiries using various mediums concerning systems operation. Diagnose system hardware, software and operator problems. Recommend or perform minor remedial actions to correct problems based on knowledge of system operation. Speak to customers to learn procedures followed to diagnose source of error. Determine whether problem is caused by hardware such as modem, printer, cables or telephone. Communicate with co-workers to research problem and find solution. Talk to programmers to explain software errors and/or to recommend changes to programs. Load specified software programs into computer systems and network. Read trade magazines and attend computer trade shows to obtain current information about computers. Refer major hardware problems toother personnel for correction. Assist customers in refreshing damaged files required to run proprietary software including operating system files, modem and printer drivers and monitor/video drivers. Attend technical conferences and seminars to keep abreast of new software and hardware product developments. Must have a strong working knowledge of one or more of the following - Microsoft Office; web browsers such as Internet Explorer, Chrome, Firefox, and Safari. Excellent oral and written communication skills required. Ability to gather information quickly and thoroughly and efficiently to assist customer needs. Must be able to creatively research and identify problems while working in a fast-paced environment with constantly changing priorities. Ability to deal well under pressure and within tight deadlines required. Professional telephone manners and call documentation skills are essential. Must have an in depth knowledge of functional area and its impact on overall work environment. Must be able; to perform office or technical support tasks requiring a full understanding of the rules, procedures and methods of the organization.Customer Support Operating hours as of now are- 8:00AM - 8:00PM (7 days/week) Shift hours will vary; there are no set shifts. The schedules are changed every 2 weeks. (Will need to work a minimum of 2 weekends). Saturday and Sunday from 9:00AM - 6:00PM. We are an equal opportunity employer.Must be able to creatively research and identify problems while working in a fast-paced environment with constantly changing priorities. Ability to deal well under pressure and within tight deadlines required. Professional telephone manners and call documentation skills are essential.