Customer Service (manufacturing business to business)

York, PA
Sep 11, 2017
Sep 18, 2017
Manufacturing, Other
Full Time
A well-established family owned manufacturing company in York, PA has a direct hire day shift opportunity for a Manufacturing Sales Coordinator for a degreed Customer Service candidate with prior business to business experience in manufacturing (preferably with metals). The Sales Coordinator will primarily assist the sales team, focusing on managing client communication and orders. The position is responsible for all aspects of customer management, including capture of initial order, building client specifications, scheduling production and delivery, as well as providing customer service through delivery. This position will: Work closely with the sales team to assess workload and develop sales strategy. Be first point of contact for client communication and answer inquiries. Build accurate client specifications for customer orders. Input timely and accurate data into Syteline ERP system. Be responsible for scheduling specific projects into production. Communicate and coordinate project production with plant supervisors. Answer customer questions regarding order status and product requests. Follow up with customers regarding their order status. Assist in some lead generation and/or upselling to current client base. Verify inventory and pull orders per client request. Qualifications include: Bachelor's Degree (preferred) 1+ years of Customer Service experience (required) Understanding of business to business commerce Prefer grasp of manufacturing terminology, preferably in the metals industry Ability to problem solve and troubleshoot concerns Excellent phone skills Maintain a professional demeanor with both clients and coworkers Diplomacy in client interactions between distributors and end users Highly organized and task oriented Efficient with the ability to follow through Advanced computer skills, especially Office Suite Ability to prioritize in a busy environment Ability to focus and produce accurate work Dependable self-starter Offering an excellent benefit package including medical, dental, vision, short-term disability, life insurance, 401k match, paid holidays and paid vacation (pre-employment checks required) Please send your resume to: [Click Here to Email Your Resume] for consideration.