Chief, Public Information Center, CG-0301-13
This position is located in the Division of Administration, Corporate Services Branch, Public Information Unit of the Federal Deposit Insurance Corporation and provides support in the areas of planning, managing, and operating a variety of Corporation external and internal information services nationwide.Learn more about this agency
Occasional travel - Occasional travel may be required.
Relocation expenses reimbursed Yes Relocation may be authorized.
Moderate Risk Position - Minimum Background Investigation (MBI) required.Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.
Applicants must have one year of specialized experience equivalent to the grade 12 level, or higher, in the Federal service. Specialized experience is experience interpreting, developing and implementing policies and procedures, and overseeing the day-to-day and emergency operations of a nationwide call center and information dissemination program.
There is no substitute of education for specialized experience for this position.
Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 80 "well qualified" for this position. For more information, click here.
To read about your rights and responsibilities as an applicant for Federal employment, click here.
If selected, you may be required to serve a supervisory/managerial probationary period.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.
If you are found qualified, you will be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. These category assignments are a measure of the degree in which your background and responses to the assessment questions match the competencies/knowledge, skills, and abilities (KSAs) listed below. Within these categories, candidates eligible for veterans' preference will receive selection priority over non-veterans.
1. Knowledge of contracting procedures and oversight management principles and practices.
2. Knowledge of management, supervisory and administrative principles, policies and practices.
3. Knowledge of computer and telecommunications concepts, principles, and practices as utilized in a call center environment.
4. Ability to develop and revise policies and directives.
5. Ability to communicate orally with internal and external stakeholders.
6. Skill in written communication to prepare reports and agency policy guidance.
You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.
To preview questions please click here.