Technical Support Specialist

Rockville, Maryland
Commensurate with experience
Sep 08, 2017
Oct 13, 2017
Full Time

Technical Support Specialist

Do you want to contribute your knowledge and abilities to the genomics revolution but feel that the research lab is not where your heart lies?  GeneCopoeia, a growing biotech firm in Rockville, MD, is looking for a Technical Support Specialist who will work outside the lab as a liaison between the company and scientists by providing pre- and post-sale technical support for its portfolio of genomics and proteomics based technologies.


  • Function as a contact for company inside sales of genomics and proteomics products and services to customers in academic and government research institutes as well as pharmaceutical and biotechnology industries.
  • Provide pre-sale consultation and post-sale technical assistance for vector-based full length ORF cDNA clones, lentivirus, AAV, RNAi, qRT-PCR expression profiling, CRISPR/genome editing, custom cloning, and other related research tools and services.
  • Help with the interpretation and analysis of customer data, suggest technical tips, and provide troubleshooting protocols for using company products.
  • Assist in management of production team with respect to customer orders and quality assurance/control of company products. 
  • Provide input to marketing team regarding customer feedback, website content, and sales analysis.  Help formulate marketing strategies.
  • Attend tradeshows to represent company and assist with lead generation.


  • A MS or PhD degree and a minimum of 2 to 4 years of laboratory experience in the life sciences.
  • Experience/knowledge in cloning, gene expression profiling (RNAi, real-time qPCR, arrays), cell/molecular biology, immunology, and/or protein biochemistry is highly desirable.
  • Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues.
  • Proven ability to quickly learn new and complex technical information.
  • Ability to manage multiple tasks and good problem-solving skills.
  • Strong computer literacy and proficiency, including spreadsheet, word processing, internet applications, bioinformatics databases and data analysis (Genome Browser, NCBI/BLAST, Sequencher, etc.).
  • Prior experience in customer service preferred.

Join our team and work in an exciting position for GeneCopoeia!  Interested applicants should send a cover letter and resume for consideration.