IT Generalist II (Application Management / Support - Middleware)

Employer
Freddie Mac
Location
McLean, VA
Posted
Sep 08, 2017
Closes
Sep 28, 2017
Ref
7640BR
Function
IT, Management
Hours
Full Time
Position Overview
The Application Management, IT Generalist position is within the Single Family Architecture and Platform’s Group of the IT Division at Freddie Mac. This is an opportunity to join a fast paced team that interacts with all areas of Freddie Mac’s business and provides excellent experience and knowledge across the IT spectrum. This team is responsible for Level 2 Production support of all of Freddie Mac’s applications. The team is made up of talented individuals who thrive in a challenging work environment and enjoy utilizing their problem-solving skills. The Application Management, IT Generalist II role will provide experienced daily support and participate in project rollouts, and provide guidance and oversight to team members.

Responsibilities include:

* Provide L2 Production Support for applications from all internal business lines.
* Provide solutions to technical issues.
* Employ extensive professional experience and creativity to resolve complex technical problems.
* Serve as a champion for change
* Drive for tactical outcome to increase development team’s efficiency and productivity
* Engage with the business users, application owners and other affected parties during problem resolution
* Document lessons learned, help maintain knowledge database
* Coordinate end to end Application On Boarding to production and Release Management Coordination.
* Ability to positively adapt to rapidly growing and changing environment, while working under pressure
* Assist with application password changes
* Participate in 24×7 on-call rotation coverage to all supported applications
* Engage with the business users, application owners and other affected parties during problem resolution
* Document lessons learned, help maintain knowledge database

PLEASE NOTE THIS POSITION IS A SHIFT ROLE: Tues – Sat, 5:00AM – 1:30PM ET

Basic Requirements
* 2+ years of application and infrastructure experience
* Bachelor’s degree in Engineering, Computer Science, Information Technology, related field or equivalent work experience, or be in process of achieving college degree
* 2+ years of hands on experience with a shell scripting language such as bash or Perl
* 2+ years of Strong support skills in middleware technologies (WebLogic, Web Methods, Apache, Tomcat, MQ, IIS, etc.) in UNIX and/or Windows environment
* Basic hands-on knowledge of Java, JEE, JSF, JPA, JSP, Web Services, HTML, XML, JDBC, SQL, OOA and OOD concepts
* Basic knowledge of or experience with one or more databases (Sybase, DB2, SQL Server, Oracle) and security (firewall, AD, TAM, LDAP)
* Basic proficiency with Java-based technologies

Preferred Skills
* Hands-on experience with Remedy or Service Now
* Strong organizational skills and the ability to multitask; can set priorities and follow a timeline
* Strong decision making and problem solving skills
* Sound interpersonal and team working skills

Closing Statement
Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.