Arlington, Virginia
Sep 08, 2017
Sep 22, 2017
Full Time
Job Title: PC REPLACEMENT TECHNICIAN (FULL TIME, LIMITED DURATION) Salary: $42,307.20 - $90,459.20 Annually
Job Type: Full-Time Temporary Location: 1400 N. Uhle Street, Arlington *METRO-accessible*, Virginia       Arlington County is looking for someone to provide technical support on a variety of County-wide infrastructure systems, applications and hardware to County employees, the County Board, and County facilities in support of a large-scale PC replacement project. Support efforts will be  provided in response to calls, emails, and walk-in requests. The level of work ranges from entry to junior-level. Applicants will receive, analyze, resolve, and appropriately escalate user problems as part of the standard project process.

Major Duties:
  • Receiving, analyzing, resolving, and/or appropriately escalating problems from users.
  • Providing support to users of existing and newly-installed hardware, operating systems, applications and mobile-based technology.
  • Installing, configuring and maintaining hardware, applications, and peripherals in support of the County's business operations and needs.
  • Performing administrative duties and providing accountability as related to the operation and maintenance of systems, hardware, and software covered under the PC replacement project.
  • Analyzing reported problems through use of remote tools to identify the source of problem.
  • Monitoring system operations to detect user errors or inappropriate use of systems, advising users on more appropriate use or efficient procedures.
  • Troubleshooting issues on desktops, laptops, printers and mobile devices.
  • Training other technicians in new technology including appropriate use, practical applications and following up to ensure effective use.

 Selection Criteria: Minimums: One year experience providing user support in an MS Office/Windows environment.

Substitution: Coursework at a recognized, accredited computer learning school may be substituted for part of the requirement.
 Additional Information: Work hours are Monday through Friday 8:00 a.m.- 5:00 p.m. The employee will report to 1400 N. Uhle Street but will need to respond to various County buildings in support of the Replacement Program.

Note: This position is listed as "open continuous." Interested applicants are advised to submit their applications as soon as possible. Applications will be reviewed and qualified applicants referred on a continuous basis. Interviews will be conducted on a regular basis throughout the recruitment with candidates whose qualifications best fit our needs. The application process will close when the position has been filled or when a sufficient number of qualified applications have been received.

This is a full-time, limited duration position expected to last for approximately one year.

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