Quality Control & Client Service Representative

Employer
The Cruise Web, Incorporated
Location
Calverton, MD
Posted
Sep 06, 2017
Closes
Sep 18, 2017
Function
IT, QA Engineer
Industry
Other
Hours
Full Time
The Cruise Web is a cruise-only agency that provides clients a consultative style approach to selecting the perfect cruise. The Cruise Web offers a professional work environment with a generous benefits package, career stability, and growth opportunities. We seek to attract and retain the highest quality employees, and thereby best serve our client base. As a Quality Control and Client Service Representative, you will be an integral part of the team, and will have a direct impact on the client experience. All employees enjoy a comprehensive benefits package including medical, dental and vision insurance, generous paid time off, and 401k. As a Quality Control & Client Services Representative, you will: Review customer invoices and communications to ensure accuracy Detect and correct errors Communicate with the sales team on more complex customer transactions Compute charges and track payments Speak with customers over the phone Provide excellent customer service to both internal and external customers Provide administration and support for large group transactions Assist with other administrative functions, such as payment processing Other duties as assigned Minimum Qualifications: The required minimum qualifications include. Prior experience in a phone-based customer service environment Prior experience performing detail based transactions Typing speed of at least 35 wpm Prior experience computing and processing monetary transactions Ability to communicate clearly, concisely, and accurately, both verbally and in writing Preferred Qualifications: Experience performing reconciliations Familiarity with processing credit card transactions Computational skills Knowledge of SalesForce.com College degree preferred Since the birth of The Cruise Web in 1994, the company's mission to provide its customers with the best value in planning and booking their cruise vacations, and its dedication to its employees, has driven The Cruise Web's success. The Cruise Web is committed to diversity, and is an Equal Opportunity Employer. To apply please submit an application with cover letter at www.cruiseweb.com.