Lead Passenger Service Agent

Menzies Aviation
Baltimore, MD
Sep 06, 2017
Sep 18, 2017
Accountant, IT
Full Time
Customer Service professionals working in a fast paced airport environment proving quality customer service, ticketing, check-in processing, and luggage claim handling and service assistance to all travelling customers.Essential Duties and Responsibilities: Comfortably and continuously move/lift customer luggage with an average of 50 pounds, including some pieces exceeding 75 lbs. Ensure accuracy of all weight and balance requirements. Promptly handle all customer service complaints with a focus on positive resolution. Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation. Assist customers with special needs and unaccompanied minors. When operating jetways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors. Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags. Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements. Responsible for training all new CSA's Perform other duties as assigned. Requirements Must be at least 18 years of age. Must have high school diploma or equivalent. Must pass drug test. Must have a positive, can-do, upbeat personality. Must be able to speak, read and write in English proficiently. Must be available and flexible to work variable shifts including weekends and holidays. Must be able to stand for long periods of time at the ticket counter and gate check-in areas. Will be exposed to respiratory irritants (jet fumes) Must pass an FBI criminal background check and obtain a customs seal. Must successfully complete and pass the initial new hire classroom and on-the-job training. Must have strong verbal and written communication skills. Knowledge of computer software programs.

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