Guest Service Agent

Employer
Hersha Hospitality Management, LP
Location
Carlisle, PA
Posted
Sep 06, 2017
Closes
Sep 18, 2017
Function
Accountant, IT
Industry
Other
Hours
Full Time
Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manger Position Requirements Immediately greet guest and offer to assist with their needs. Register and assign guests to hotel rooms. Establish method of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Followsustainability guidelines and practices related to HHM s EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. Experience High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred.