Customer Service Representative

Employer
OfficeTeam
Location
Gainesville, VA
Posted
Sep 05, 2017
Closes
Sep 18, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Ref ID: 04560-0010036795Classification: Customer ServiceCompensation: $13.00 to $14.50 per hourThe Customer Service Specialist (CSS) is responsible for serving as liaison between customers, field offices and vehicle recipients. Duties include: maintaining operational efficiency by managing assigned orders; maintaining communication with field offices and customers to ensure work orders are completed in a timely manner while adhering to individual customer parameters for each order and assisting with any additional tasks and responsibilities, as may be deemed necessary by management. Position Responsibilities: . Answering telephones, emails and any other communications promptly and courteously . Conducting telephone queries and communications in a professional manner, with a display of business decorum . Greeting customers warmly and ascertaining the problem or reason for calling . Providing exceptional customer service by developing good working relationships with customers . Documenting and resolving customer complaints via telephone and email to ensure customer satisfaction . Coordinating daily activities and tracking order progression through provided tools to ensure timely customer service . Assisting with administrative duties, such as answering non-order specific questions from both corporate and retail customers, placing and cancelling orders as requested and disseminating email . Providing and recording customer quotes . Assisting the creation and distribution of ad hoc reports for customers, as needed . Retrieving, assigning and monitoring customer orders, to include pulling and placing orders . Utilizing various transportation provider systems to fulfill customer relocations, as requested . Tracking order progression through provided tools to ensure timely customer service . Contacting customers via telephone and email to verify order information . Initiating timely customer communication with regard to vehicle issues, per established customer parameters . Addressing questions and offering solutions to customers and inter-company personnel . Assisting with driver communications in the field . Completing all assignments that management deems necessary to advance the Company's daily business needs and operations . Creating and developing innovative ways of streamlining the operations process wherever possible and within the guidelines of customer requirements and team goals . Providing special project support to all departments within the organization . Working with supervisors and managers to effectively resolve order discrepancies that are beyond the scope of work . Ensuring a professional level of accuracy in preparing and recording information . Conforming to professional office conduct, demeanor, policies, and procedures. Review and approve Independent Contractor invoices and supporting documentation. Comfortable working in a stressful, fast-paced office environment . Ability to attend to multiple tasks and remain detail-oriented . Ability to maintain a high level of accuracy in preparing and entering information. . Comfortable working with computers as part of the daily operations o Basic computer proficiency required to manage customer orders through PARS website o Experience using Microsoft Office suite (Excel, Word), assorted photo upload programs, scanning programs, Adobe Acrobat, and Internet search engines (eg, Google) . Other desired skills include: o Interpersonal skills o Analytical and problem solving skills o Effective verbal and written communication skills o Listening skills o Attention to detail and high level of accuracy o Organizational skills Candidate must possess and demonstrate honesty, trustworthiness, respect, patience, flexibility, cultural sensitivity and a sound work ethic. CALL CENTER EXPERIENCE IS A MUST! Please submit all resumes to Ashlee Towns at [Click Here to Email Your Resume]!OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.Apply for this job now or contact us today at 888.981.6731 for additional information.All applicants applying for US job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. (C) 2017 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.