Call Center Representative

Kelly Services
Madison, VA
Sep 05, 2017
Sep 18, 2017
Customer Service
Full Time
Kelly Services, has immediate openings for Call Center Representatives in Madison,VA! We are hiring for different shifts. Join our team today! - One week training provided. - $11/hr. - Work schedules will be 11am-8pm, 10am-7pm, 9am-6pm, or 10am-7pm. PRIMARY RESPONSIBILITIES - Places orders, answers inquiries regarding services, product availability, features and benefits, time frames, pricing, promotions, policies, procedures, returns and exchanges, etc. - Acts as the voice of the customer recording and surfacing comments, ideas, preferences and suggestions. - Accurately and resolves customer impacting issues independently and within the first contact as is reasonably possible and avoids the creation of unnecessary Magic tickets, re-work and contact transfers. - Increases AOV and sales conversion by -Saving the Sale-, offering established up/cross-sells, wrap-ups, and through other sales enhancement programs. - Meets attendance, efficiency, productivity, adherence and contact quality goals and standards. - Adheres to Plow and Hearth employee relations policies and procedures, values and mission. - Supports the Contact Center values, mission, goals and objectives. - Perform other duties as assigned. QUALIFICATIONS - Active enrollment in a secondary educational program working toward a High School diploma or equivalent - Previous customer service experience or training; prior call center experience preferred. - Excellent listening, interpersonal and organizational skills - Excellent written and verbal communication skills - Collaborative with strong desire and ability to work in a team oriented environment - Self-initiative with the ability to multi-task and exhibit good judgment in a fast paced environment. - Previous sales or customer experience is preferred - Contact center or retail experience is preferred - Dependable with flexibility to work nights and weekends - Previous experience with Microsoft Office applications is preferred

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