Ass't Service Manager

Silver Spring, MD
Sep 01, 2017
Oct 13, 2017
Full Time

Our Assistant Service Manager (ASM) launches services and repairs based on performance concerns and/or requested services.

In this role, you'll primarily:

  • Initiate and maintain superior relations between customers and service department: listen, explain estimates, provide reasonable timelines, respond timely, etc.
  • Prescribe services based on performance concerns determined through conversations with customers, vehicle inspections, test drives, review of maintenance records, examining service schedules, etc.
  • Verify warranty and service contract coverage
  • Schedule service appointments
  • Develop estimates by costing materials, supplies, and labor
  • Prepare repair orders (ROs)
  • Maintain service records: record issues and planned corrective actions
  • Serve as a subject matter expert by keeping current on relevant product and service
  • Ensure excellence in every internal and external interaction

For this role, you'll need:

  • Previous automotive experience
  • Relentless customer focus
  • Impeccable communication and listening skills
  • Demonstrated ability to prioritize and multitask
  • Ability to problem solve
  • Commitment to excellence
  • Computer skills
  • Knowledge of vehicle features and maintenance
  • Prior experience in this position or one similar

Other mentionables:

  • Evening and weekend work required
  • Valid driver's license required


keywords: service, writer, service writer, ASM, auto repair, auto, dealership, automotive, Reynolds, customer service, assistant service manager, service advisor, service adviser, service consultant

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