Customer Service Help Desk Representative

7 days left

Location
Windsor Mill, MD
Posted
Aug 31, 2017
Closes
Sep 30, 2017
Hours
Full Time
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.

 

This is position is an entry level customer service/help desk position supporting the Centers for Medicare and Medicaid Services (CMS).  ANSI experience (specifically X12 5010) highly desirable but not required; we can teach you what you need to know to succeed in this role. A successful gent customer service/help desk agent has the following qualities:

  • amazing customer service skills -- a real dedication to taking care of the customer, anticipating their needs and following through with commitments
  • ability to adapt to and handle change
  • solid interpersonal skills -- with both customers and co-workers
  • ability to multi-task and prioritize multiple responsibilities
  • solid PC skills.  Experience with MS Outlook & basic internet usage required.  Proficiency with higher level concepts (networking, FTP) helpful.
  • great time management skills
Job Responsibilites: 

  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems
  • Installs, configures, and upgrades computer hardware and software
  • Provides end-user software troubleshooting and support
  • Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides troubleshooting and support
  • Assists in the administration of e-mail systems
  • Provides phone and help-desk support for local and off-site users
  • Maintains current knowledge of relevant technologies as assigned
  • Participates in special projects as required
 

The MCARE Help Desk is open from 7:00 AM until 7:00 PM Central Time, Monday - Friday. The schedule for this position is Monday thru Friday from 10:30am to 7:00pm.

Education
  • Requires a High School Diploma or GED
  • Associate's Degree preferred
Qualifications
  • 1-3 years of directly related experience supporting help desk operations or customer service.
  • Familiarity with ANSI X12 5010A1 and/or support web based applications greatly preferred but not required
  • Excellent customer service skills are essential.  Inbound call center/tech support experience very helpful -- this is a help desk position.  This position requires flexibility, a positive attitude and a willingness to follow issues through to resolution. 
  As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.