Accounts Payable Customer Service Agent - Division of Financial Affairs

Washington D.C.
Aug 31, 2017
Apr 16, 2018
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Accounts Payable Customer Service Agent - Division of Financial Affairs

Accounts Payable Customer Service Agents comprise a shared pool of expert transaction processors who perform day-to-day Payment and ProCard administration related services for the University. The AP Customer Service team, responsible for approximately $350 million in payments for purchased goods and services, are extensively cross-trained and able to perform the full range of AP and ProCard related transactions with consistent accuracy, timeliness and dedication to superior customer service and problem solving. 

The AP Customer Service Agent works independently, shares a common workload, and interacts with a broad set of University stakeholders, across numerous campuses and business functions and university vendors.  Reporting to the Assistant Director of Accounts Payable, the Customer Service Agent has duties that include but are not limited to:

  • Answers multiple request and inquiries from customers.
  • Processes a high volume and wide range of financial transactions.
  • Reviews and processes all properly authorized University expenditures for payments.
  • Solves problems in response to customer and vendor inquiries.
  • Promotes exceptional customer service.


  • High School diploma or certified equivalency
  •  5 years of experience in a high volume Accounts Payable office
  • Understanding and application of basic accounting concepts
  • Basic accounting skills and proficiency on current accounting packages
  • Ability to work in a fast-paced customer service environment
  • Ability to work under multiple deadlines and reconcile statements
  • Problem-solving skills
  • Preference for experience with Workday  Enterprise Resource Planning (ERP)

Current Employees:

If you currently work at Georgetown University, please exit this website and login to GMS ( using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or

Need some assistance with the application process? Please call 202-687-2500

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Similar jobs