Configuration Manager - TS/SCI - Alexandria, VA

Alexandria, VA
Aug 30, 2017
Sep 18, 2017
Full Time
The Enterprise IT Change Manager will be responsible for leading the change management (CM) process in support of the USBICES-X program. 

This person must have an advanced level of knowledge of Information Technology Infrastructure Library (ITIL) processes, CM, and project procedures.

The scope of this role will include advising as well as coordinating the design, administration, and management of enterprise Information Technology Service Management (ITSM) Systems and Processes. 


In addition, the Change Manager will be the Subject Matter Expert for the Service Center Service Manager (SCSM) system. 


Candidate must possess considerable experience with the ITIL framework and be able to apply those concepts within a practical real-world environment.

Demonstrated experience in developing and monitoring organization-wide configuration and change management policies, guidelines, procedures, plans, supporting assets, and related metrics.

Must have at least 2 years’ experience working in an ITSM environment Must possess ITIL Foundation v3 certification, or higher.

Must have experience with CM automated toolsets, such as Remedy 7.6 or SCSM Experience facilitating CM meetings and assisting organizations with implementing ITIL/ITSM CM processes.

Excellent planning, organization and project management skills and experience  

Ability to maintain high quality work while managing multiple critical projects

Ability to effectively perform in a team oriented environment

Good understanding of U.S. Military organizations

Experience creating functional processes and writing military SOP’s

Demonstrated Leadership and Management qualifications

Self-starter with the ability to independently resolve problems

Ability to take ownership and focus on critical initiatives

Ability to communicate effectively with a diverse group of users.

Excellent verbal, written and presentation skills

Excellent customer service skills and demeanor even in difficult situations


Must possess and maintain a Secret Security Clearance and be able to obtain and maintain a TS/SCI Security Clearance.


Must be able to achieve Security+ CE Certification (or equivalent) within 90 days of hire for positions requiring elevated privileges.

Additional specific certifications may be required.


This position may be required to complete short-term deployments to austere locations worldwide.


The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment.


The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.


Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

Education Bachelors Degree in a related technical discipline, or the equivalent combination of education, technical training or work experience.

Qualifications 8-10 years of related configuration management experience, including supervisory experience.

  As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.  #CJPOST  #DPOST  #ZPOST