Patient Registration Rep II

7 days left

Location
Germantown, Maryland
Posted
Aug 09, 2017
Closes
Oct 24, 2017
Function
Nurse
Industry
Healthcare
Hours
Full Time
Position Purpose:Job Summary and Minimum Qualifications

Job Title: Patient Registration Representative II\t\t\tJob Code: \tS4150\t

Department: Patient Registration\t\t\t\t\t\t\t\t\t\t\t\t\t\t

General Summary:
Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process. Minimizes the financial risk of providing services by assessing the patient's financial status, verifying and entering accurate patient information into the registration systems, obtaining signatures on all required hospital and regulatory forms, ensuring all required documentation is present, and obtaining applicable patient payments prior to or at the time services are provided. The Patient Registration Representative II will also be responsible for managing the administrative duties related to the processing of patients in either Express Care, Labor & Delivery and/or the OB/GYN Clinic. Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers. Financial/insurance information is communicated to Benefit Advocacy and Insurance Clearance staff when appropriate. Completes all managed care notification requirements. Maintains patient confidentiality and adheres to the hospital's privacy and security policies at all times. Other duties are as assigned. Supports the Mission of Trinity Health and Holy Cross Hospital.

Minimum Licensure/Certification Required (if applicable):
\tHigh school diploma/GED
\tProfessional Certification through AAHAM, NAHAM or HFMA preferred

Minimum Knowledge, Skills and Abilities Required:
\tTwo years' experience in a hospital and/or health care setting in registration, billing, cash collections or insurance verification preferred. As well as firm understanding of medical terminology.
\tMaintains a working knowledge of applicable federal, state and local laws and regulations.
\tProficiency in Microsoft Office products such as Excel, Word, PowerPoint, and Outlook. Also ability and understanding to use office equipment such as printer, scanner, fax and copier. Aptitude for timely data entry.
\tCommunicates effectively verbally and in writing and places a high emphasis on customer service and phone etiquette. Fluency in both English and Spanish preferred.
\tMust be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
\tExcellent problem solving and conflict management skills are essential, as decisions and judgment utilized by the incumbent impact the overall operations and workflow.
\tProvide/obtain appropriate documents to/from patients to align with federal, state and local laws and regulations as well as hospital/department processes

Physical requirements:
Exerting 20 to 30 pounds of force occasionally and 10 to 25 pounds of force frequently.

Visual Acuity:
The worker is required to have close visual acuity to perform an activity such as: Data entry into computer system; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines.

Environmental Conditions:
Physical demand requirements are in excess of those of light work; typically office or administrative work. Minimal exposure to illness/body fluids during registration process.

Reporting Relationship:
Minimal Supervision. Reports to Patient Registration Supervisor/Manager

Revision Date:
November 10, 2016




































I. Essential Job Functions

Essential
Job Functions\t
Performance Measure\tFinal
Rating
A.\tTechnical Responsibilities\t
1.\tCaptures and enters accurate patient demographic and financial information into the registration system via direct patient interviews, telephone interviews or hard copy documentation (pre-registration forms). Adapts interview process to the age of the patient/family member.\t

2.\tEnsures patient safety and data integrity by using at least two identifiers when selecting from or adding patients to the registration system's master patient index during the pre-registration or registration process to avoid registering the wrong patient.\t
3.\tCollects the necessary information from Medicare patients relating to the Medicare Secondary Payer (MSP) questionnaire and Advance Beneficiary Notice (ABN), and Important Message from Medicare for Inpatient admissions (IMM).\t
4.\tCorrectly determines coordination of benefits (COB) for all insured patients to ensure accurate and timely billing.\t
5.\tDistributes all state and federally mandated information to patients; i.e. Consent for Conditions of Admission, Important Message from Medicare, Patient Rights and Responsibilities, Notice of Privacy Practices, Advance Directives, Making Decisions About Your Care, etc.\t
6.\tPerforms real-time insurance verification using automated tools for all unscheduled, walk-in patients to minimize financial risk and collect applicable cash payments. Demonstrates knowledge of and utilizes electronic and automated work tools.\t
7.\tProficient in understanding managed care requirements including
\ttypes of insurance
\tpre-certification
\treferral requirements
\tunderstanding of what services can be provided at HCH
\tknowledge of where to direct patients for services that cannot be provided at HCH\t



8.\tNotifies insurance companies or review agencies as required by hospital contracts. Documents notification as defined by policy.\t
9.


\tObtains and scans into document imaging system, if applicable, all required signatures, patient picture identification, insurance cards, referrals, consents, EMS run sheets, medication lists, and financial documents\t



10.\tProvide appropriate pediatric patients/families with the Pediatric patient questionnaire to document prudent layperson concerns. \t
11.\tCollects the applicable co-payments, deductibles, coinsurance amounts or self-pay deposits from patients prior to or at the time of service.\t
12.\tDocuments clear, concise comments in the patient account notes processor within the system so that key information can be communicated throughout the revenue cycle; patient accounting, case management, medical records, etc.\t

13.\tCompletes all assigned workload as directed and on schedule; i.e. monitors the tracker board in Express Care or QS on Labor & Delivery for deliveries in order to register newborns within 1 hr of delivery\t

14.\tScreens and refers uninsured/self-pay patients to a member of the Benefit Advocacy team.\t

15.\tEscalates problematic or high-risk accounts or interactions to Supervisor or Director for assistance.\t

16.\tOrganizes and manages time effectively to optimize productivity.\t
17.\tCompletes annual downtime procedure competency with a grade of 80% or higher.\t

18.\tMeets or exceeds the department standard of 4 registrations/ hour.
\t
19.\tMeets or exceeds the department standard of 90% accuracy with registrations.\t
20.\tMeets or exceeds RTE Completion of 85% for outpatient registrations. \t

Comments: Any rating of Exceeds or Unsatisfactory requires justification.


B.\tLabor and Delivery Triage Responsibilities\t
1.\tScreens all patients by asking about prenatal care and symptoms of pregnancy induced hypertension to determine whether a urine specimen for total protein must be collected.\t

2.\tFollows L&D banding procedure.
\tAdhere the system generated label to the identification band.
\tAsk the patient to review the identification band to ensure we have captured the correct spelling of their name and date of birth or ask the patient to verbalize their full name and date of birth.
\tPlace the newly created identification band on the patient.
\tProvide the patient with their face sheet and ask the patient to review the accuracy of their demographics and insurance information. All corrections will be entered into Health-quest and all material will be reprinted.\t


4.\tMonitors patients on the PowerChart Maternity Tracking Board. \t
5.\tTransfers patients to correct bed to facilitate throughput.\t
6.\tCommunicates all delays in the processing of patients through the centralized triage unit to the L&D Triage/Charge Nurse on a routine and necessary basis.\t
7.\tDischarges patients from L&D triage when HUC unavailable.\t

\t
.
C.\tExpress Care Responsibilities\t
1.\tCall/page the X-ray technician when asked by the PA, RN or Tech.
\t
2.\tPlaces telephone calls to specialists or doctors on-call when requested.
\t
3.\tDischarges and enters dispositions on all Express Care charts.
\t
Comments: Any rating of Exceeds or Unsatisfactory requires justification.

D.\tOB/GYN Clinic Responsibilities\t
1.\tFollows protocol for registering new OB patients.\t
2.\tFollows protocol for registering both new and returning GYN clinic patients.\t
3.\tFollows protocol for registering PDC patients.\t
Comments: Any rating of Exceeds or Unsatisfactory requires justification.

E.\tHospitality \t
1.\tMeets or exceeds hospital/department “Service Excellence” standards.\t

2.\tMeets or exceeds hospital/department telephone etiquette standards:
\tAnswers telephone calls within three (3) rings.
\tProvides an upbeat greeting and identifies name and department.
\tAssumes responsibility for any call answered to completion of request.
\tAsks permission to place callers on hold or transfer their calls.
\tThanks the caller for calling Holy Cross.\t
3.\tInteracts with patients, family members, co-workers, and all other customers in a professional manner. Ensures patient confidentiality is maintained during all patient and family interactions.\t
4.\tMaintains composure in difficult situations. Exhibits good judgment when resolving patient problems and referring issues to the department manager.\t

5.\tContributes, ensures and promotes to a pleasant, positive and professional work environment. Assists co-workers spontaneously to accomplish duties and provide excellent service. \t

6.\tDevelops effective decision-making, communications and interpersonal relations to ensure a positive image of HCH and to ensure customer satisfaction, supporting and portraying strong customer service philosophies in all encounters. \t



7.\tCustomer complaints and inquiries are resolved timely if possible or escalated to Supervisor or Manager
\t
8.\tKnows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
\t
Comments: Any rating of Exceeds or Unsatisfactory requires justification.


F.\tProfessional Development\t
1.\tAttends staff meetings, in-services, and required programs.\t
2.\tReviews all office communications, e-mails and information posted on department bulletin boards to keep abreast of important news and policy and process changes.\t

3.\tAttends at least one HCH sponsored educational program during each reporting period.\t
4.\tAdapts to frequent changes in technology and operating policies and procedures.\t
5.\tPerforms other duties as assigned by Manager or Supervisor.\t
6.\tTakes opportunity and initiative to cross-train for advancement within the Patient Registration Department.\t
7.\tAttendance and punctuality have been acceptable.\t
8.\tAdheres to hospital and department dress policies.\t
Comments: Any rating of Exceeds or Unsatisfactory requires justification.

\t
G.\tGuiding Behaviors\t
1.\tWe Support Each Other in Serving Our Patients and Communities: Convey compassion and care in serving external and internal customers / constituents; Build collaborative relationships throughout the organization in order to share knowledge, skills, and resources; Focus on finding solutions rather than blaming and complaining; Make decisions in the interest of the UEM; Support decisions, once they are made, both publicly and privately.\t

2.\tWe Communicate Openly, Honestly, Respectfully and Directly: Listen to and communicate respectfully with others; Articulate ideas and solutions, clearly and succinctly; Talk promptly and directly to an individual when there is a concern or problem; Build trust through open, two-way communication.\t


3.\tWe Are Fully Present: Set aside distractions to center self and assure full attention to each patient, family, and team member; Listen to people to understand the words and their meaning; Openly appreciate the gifts and contributions of others.\t


4.\tWe Are All Accountable: Align personal actions, measurable performance, and responsibilities to UEM Mission and Goals; Accept responsibility for actions, decisions and results; Be accountable for the success of the larger organization; Admit mistakes and limitations while demonstrating a ‘can-do' spirit to achieve results; Contribute at a high performance level to a positive, motivating environment. \t




5.\tWe Trust and Assume Goodness in Intentions: Encourage openness and sharing; Seek first to understand, then to be understood; Ask others with different experiences for their point-of-view; Demonstrate genuine curiosity without judging; Be inclusive - reach out and embrace all people while living our Mission.\t



6.\tWe Are Continuous Learners: Embrace change and prudent risk to find new ways to support the Mission; Encourage new ideas to serve our patients and communities; Provide and accept coaching and feedback; Forgive past problems and use conflict as an opportunity for growth; Develop oneself through a personal learning and development plan.\t



Comments: Any rating of Exceeds or Unsatisfactory requires justification.

\t
.
\t\t
H.\tIndividual Objectives/Goals Related to Operational Plan\t
1.\tReduces bad debt by collecting all applicable and known co-pays/deductibles.\t
2.\tEnsures all self-pay patients are educated about financial assistance or refers patient to Benefit Advocacy.
\t
3.\tTo streamline the L/D and Newborn Registration process.\t
4.\tTo cross train to work in the Main Registration, Pre-Registration and the Emergency Center.\t
5.\tTo broaden general knowledge by taking a Holy Cross-educational class.\t
Comments: Any rating of Exceeds or Unsatisfactory requires justification.



TOTAL # of E, S, ID, NI ratings: Divided by Total # of Criteria: = ____



II.\tIndividual Development Plan

The Individual Development Plan can be used to help an employee develop further and/or to help the employee attain the next level including meeting department goals for the hospital mission. It must be completed for “In Development/Needs Improvement” rated areas.



Goals and Objectives\t
Implementation Plan

\t


\t
\t


III.\tAction Plan for “Unsatisfactory” Rated Areas


Action\t
Implementation Plan


\t

\t

\t


Is this employee currently in the active disciplinary action process (2nd written or above)?

____ yes \t\t _____ no


IV.\tCompliance with Annual Competency Requirements: Documentation maintained by the department.


Requirement
\t
Yes

\t
No
Annual Required Courses in Healthstream\t\t
Departmental Competencies in Healthstream\t\t
Other Departmental Competencies\t\t
Annual Health AssessmentJob Description Details:

Job Summary and Minimum Qualifications

Job Title: Patient Registration Representative II                                 Job Code:        S4150  

Department: Patient Registration                                                                                                                                                                   

General Summary:

Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process. Minimizes the financial risk of providing services by assessing the patient's financial status, verifying and entering accurate patient information into the registration systems, obtaining signatures on all required hospital and regulatory forms, ensuring all required documentation is present, and obtaining applicable patient payments prior to or at the time services are provided. The Patient Registration Representative II will also be responsible for managing the administrative duties related to the processing of patients in either Express Care, Labor & Delivery and/or the OB/GYN Clinic. Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers.  Financial/insurance information is communicated to Benefit Advocacy and Insurance Clearance staff when appropriate. Completes all managed care notification requirements. Maintains patient confidentiality and adheres to the hospital's privacy and security policies at all times.  Other duties are as assigned.  Supports the Mission of Trinity Health and Holy Cross Hospital. 

Minimum Licensure/Certification Required (if applicable):

  • High school diploma/GED
  • Professional Certification through AAHAM, NAHAM or HFMA preferred

Minimum Knowledge, Skills and Abilities Required:

  • Two years' experience in a hospital and/or health care setting in registration, billing, cash collections or insurance verification preferred.   As well as firm understanding of medical terminology.
  • Maintains a working knowledge of applicable federal, state and local laws and regulations.
  • Proficiency in Microsoft Office products such as Excel, Word, PowerPoint, and Outlook.  Also ability and understanding to use office equipment such as printer, scanner, fax and copier.  Aptitude for timely data entry.
  • Communicates effectively verbally and in writing and places a high emphasis on customer service and phone etiquette.   Fluency in both English and Spanish preferred.
  • Must be able to set and organize own work priorities, and adapt to them as they change frequently.  Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. 
  • Excellent problem solving and conflict management skills are essential, as decisions and judgment utilized by the incumbent impact the overall operations and workflow. 
  • Provide/obtain appropriate documents to/from patients to align with federal, state and local laws and regulations as well as hospital/department processes

Physical requirements:

Exerting 20 to 30 pounds of force occasionally and 10 to 25 pounds of force frequently.  

Visual Acuity:

The worker is required to have close visual acuity to perform an activity such as: Data entry into computer system; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines.

Environmental Conditions:

Physical demand requirements are in excess of those of light work; typically office or administrative work.  Minimal exposure to illness/body fluids during registration process.

Reporting Relationship:

Minimal Supervision. Reports to Patient Registration Supervisor/Manager

Revision Date:

November 10, 2016

I.  Essential Job Functions

Essential

Job Functions

Performance Measure

Final

Rating

A.

Technical Responsibilities

1.

Captures and enters accurate patient demographic and financial information into the registration system via direct patient interviews, telephone interviews or hard copy documentation (pre-registration forms). Adapts interview process to the age of the patient/family member.

2.

Ensures patient safety and data integrity by using at least two identifiers when selecting from or adding patients to the registration system's master patient index during the pre-registration or registration process to avoid registering the wrong patient.

3.

Collects the necessary information from Medicare patients relating to the Medicare Secondary Payer (MSP) questionnaire and Advance Beneficiary Notice (ABN), and Important Message from Medicare for Inpatient admissions (IMM).

4.

Correctly determines coordination of benefits (COB) for all insured patients to ensure accurate and timely billing.

5.

Distributes all state and federally mandated information to patients; i.e. Consent for Conditions of Admission, Important Message from Medicare, Patient Rights and Responsibilities, Notice of Privacy Practices, Advance Directives, Making Decisions About Your Care, etc.

6.

Performs real-time insurance verification using automated tools for all unscheduled, walk-in patients to minimize financial risk and collect applicable cash payments.  Demonstrates knowledge of and utilizes electronic and automated work tools.

7.

Proficient in understanding managed care requirements including

  • types of insurance
  • pre-certification
  • referral requirements
  • understanding of what services can be provided at HCH
  • knowledge of where to direct patients for services that cannot be provided at HCH

8.

Notifies insurance companies or review agencies as required by hospital contracts. Documents notification as defined by policy.

9.

Obtains and scans into document imaging system, if applicable, all required signatures, patient picture identification, insurance cards, referrals, consents, EMS run sheets, medication lists, and financial documents

10.

Provide appropriate pediatric patients/families with the Pediatric patient questionnaire to document prudent layperson concerns.

11.

Collects the applicable co-payments, deductibles, coinsurance amounts or self-pay deposits from patients prior to or at the time of service.

12.

Documents clear, concise comments in the patient account notes processor within the system so that key information can be communicated throughout the revenue cycle; patient accounting, case management, medical records, etc.

13.

Completes all assigned workload as directed and on schedule; i.e. monitors the tracker board in Express Care or QS on Labor & Delivery for deliveries in order to register newborns within 1 hr of delivery

14.

Screens and refers uninsured/self-pay patients to a member of the Benefit Advocacy team.

15.

Escalates problematic or high-risk accounts or interactions to Supervisor or Director for assistance.

16.

Organizes and manages time effectively to optimize productivity.

17.

Completes annual downtime procedure competency with a grade of 80% or higher.

18.

Meets or exceeds the department standard of 4 registrations/ hour.

19.

Meets or exceeds the department standard of 90% accuracy with registrations.

20.

Meets or exceeds RTE Completion of 85% for outpatient registrations.

Comments: Any rating of Exceeds or Unsatisfactory requires justification.

B.

Labor and Delivery Triage Responsibilities

1.

Screens all patients by asking about prenatal care and symptoms of pregnancy induced hypertension to determine whether a urine specimen for total protein must be collected.

2.

Follows L&D banding procedure.
  • Adhere the system generated label to the identification band.
  • Ask the patient to review the identification band to ensure we have captured the correct spelling of their name and date of birth or ask the patient to verbalize their full name and date of birth.
  • Place the newly created identification band on the patient.
  • Provide the patient with their face sheet and ask the patient to review the accuracy of their demographics and insurance information. All corrections will be entered into Health-quest and all material will be reprinted.

4.

Monitors patients on the PowerChart Maternity Tracking Board.

5.

Transfers patients to correct bed to facilitate throughput.

6.

Communicates all delays in the processing of patients through the centralized triage unit to the L&D Triage/Charge Nurse on a routine and necessary basis.

7.

Discharges patients from L&D triage when HUC unavailable.

.

C.

Express Care  Responsibilities

1.

Call/page the X-ray technician when asked by the PA, RN or Tech.

2.

Places telephone calls to specialists or doctors on-call when requested.

3.

Discharges and enters dispositions on all Express Care charts.

Comments: Any rating of Exceeds or Unsatisfactory requires justification.

D.

OB/GYN Clinic Responsibilities

1.

Follows protocol for registering new OB patients.

2.

Follows protocol for registering both new and returning GYN clinic patients.

3.

Follows protocol for registering PDC patients.

Comments: Any rating of Exceeds or Unsatisfactory requires justification.

E.

Hospitality

1.

Meets or exceeds hospital/department “Service Excellence” standards.

2.

Meets or exceeds hospital/department telephone etiquette standards:

  • Answers telephone calls within three (3) rings. 
  • Provides an upbeat greeting and identifies name and department.
  • Assumes responsibility for any call answered to completion of request.
  • Asks permission to place callers on hold or transfer their calls.
  • Thanks the caller for calling Holy Cross.

3.

Interacts with patients, family members, co-workers, and all other customers in a professional manner.   Ensures patient confidentiality is maintained during all patient and family interactions.

4.

Maintains composure in difficult situations. Exhibits good judgment when resolving patient problems and referring issues to the department manager.

5.

Contributes, ensures and promotes to a pleasant, positive and professional work environment. Assists co-workers spontaneously to accomplish duties and provide excellent service.

6.

Develops effective decision-making, communications and interpersonal relations to ensure a positive image of HCH and to ensure customer satisfaction, supporting and portraying strong customer service philosophies in all encounters.

7.

Customer complaints and inquiries are resolved timely if possible or escalated to Supervisor or Manager

8.

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Comments: Any rating of Exceeds or Unsatisfactory requires justification.

F.

Professional Development

1.

Attends staff meetings, in-services, and required programs.

2.

Reviews all office communications, e-mails and information posted on department bulletin boards to keep abreast of important news and policy and process changes.

3.

Attends at least one HCH sponsored educational program during each reporting period.

4.

Adapts to frequent changes in technology and operating policies and procedures.

5.

Performs other duties as assigned by Manager or Supervisor.

6.

Takes opportunity and initiative to cross-train for advancement within the Patient Registration Department.

7.

Attendance and punctuality have been acceptable.

8.

Adheres to hospital and department dress policies.

Comments: Any rating of Exceeds or Unsatisfactory requires justification.

                                                                                                       

G.

Guiding Behaviors

1.

We Support Each Other in Serving Our Patients and Communities: Convey compassion and care in serving external and internal customers / constituents; Build collaborative relationships throughout the organization in order to share knowledge, skills, and resources; Focus on finding solutions rather than blaming and complaining; Make decisions in the interest of the UEM; Support decisions, once they are made, both publicly and privately.

2.

We Communicate Openly, Honestly, Respectfully and Directly: Listen to and communicate respectfully with others; Articulate ideas and solutions, clearly and succinctly; Talk promptly and directly to an individual when there is a concern or problem; Build trust through open, two-way communication.

3.

We Are Fully Present: Set aside distractions to center self and assure full attention to each patient, family, and team member; Listen to people to understand the words and their meaning; Openly appreciate the gifts and contributions of others.

4.

We Are All Accountable: Align personal actions, measurable performance, and responsibilities to UEM Mission and Goals; Accept responsibility for actions, decisions and results; Be accountable for the success of the larger organization; Admit mistakes and limitations while demonstrating a ‘can-do' spirit to achieve results; Contribute at a high performance level to a positive, motivating environment. 

5.

We Trust and Assume Goodness in Intentions: Encourage openness and sharing; Seek first to understand, then to be understood; Ask others with different experiences for their point-of-view; Demonstrate genuine curiosity without judging; Be inclusive - reach out and embrace all people while living our Mission.

6.

We Are Continuous Learners: Embrace change and prudent risk to find new ways to support the Mission; Encourage new ideas to serve our patients and communities; Provide and accept coaching and feedback; Forgive past problems and use conflict as an opportunity for growth; Develop oneself through a personal learning and development plan.

Comments: Any rating of Exceeds or Unsatisfactory requires justification.

.

H.

Individual Objectives/Goals Related to Operational Plan

1.

Reduces bad debt by collecting all applicable and known co-pays/deductibles.

2.

Ensures all self-pay patients are educated about financial assistance or refers patient to Benefit Advocacy.

3.

To streamline the L/D and Newborn Registration process.

4.

To cross train to work in the Main Registration, Pre-Registration and the Emergency Center.

5.

To broaden general knowledge by taking a Holy Cross-educational class.

Comments: Any rating of Exceeds or Unsatisfactory requires justification.

TOTAL # of E, S, ID, NI ratings:    Divided by Total # of Criteria:    =  ____

I.Individual Development Plan

The Individual Development Plan can be used to help an employee develop further and/or to help the employee attain the next level including meeting department goals for the hospital mission.  It must be completed for “In Development/Needs Improvement” rated areas. 

Goals and Objectives

Implementation Plan

II.Action Plan for “Unsatisfactory” Rated Areas

Action

Implementation Plan

       Is this employee currently in the active disciplinary action process (2nd written or above)?

____         yes                   _____     no

Compliance with Annual Competency Requirements: Documentation maintained by the department.

Requirement

Yes

No

Annual Required Courses in Healthstream

Departmental Competencies in Healthstream

Other Departmental Competencies

Annual Health Assessment

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.