Product Manager, Client Engagements

Washington D.C.
Aug 25, 2017
Oct 06, 2017
Full Time

The Engagement Manager (EM) responsibilities as a highly visible role within the growth of the Arc product offerings include owning and cultivating assigned clients' relationships during the implementation phase and throughout the ongoing relationship. The EM utilizes his/her background in technical consultancy, product management and delivery to design and implement technical strategies that align with clients' objectives. He/she must possess initiative to produce improvements both internally and with clients. Additionally, the EM proactively reviews and addresses account activities such as billing, budgets, scope changes for potential growth opportunities.


  • Development and presentation of the Statement of Work (SOW) content, including work being performed, milestones, epics and timeline
  • Manage product teams including both internal and external resources in the design, development and delivery of client accordance with the SOW
  • Establish relationships with key client personnel and deliver timely, high quality service to the client
  • Ensure clear product team communications about the product roadmap to all professional services staff assigned to the SOW
  • Ensure client satisfaction through follow-up, client responsiveness, client engagement and thorough communication
  • Conducts initial acceptance testing of the deliverable produced by the professional services team
  • Presents engagement (phase) results to clients
  • Negotiates with clients to incorporate changes to client requirements in contracts and engagement scope  
  • Issues change order
  • Develop and execute account planning and review processes to achieve strategic goals by driving greater ROI and identify enhanced up-sell opportunities
  • Understands and can manage organizational resources, priorities, business objectives and policies; in a matrix environment, to meet engagement deadlines and goals
  • Share subject matter expertise with key stakeholders to elevate the Arc product capabilities to deliver solutions for clients
  • Selects, tailors and applies formal methodologies, approaches, frameworks, tools and techniques to analyze client requirements, develop hypotheses, and draws conclusions/recommend solutions


  • Product management experience with integration programs and technologies (e.g., services-oriented architecture, enterprise service business, cloud integration platform and API-management platform)
  • Bachelor degree required; PMP certification a plus
  • 5-7 years of experience; preferably consulting, product management, or implementing client solutions
  • This position may involves traveling up to 50%
  • Strong organizational, creative problem-solving, and collaborative skills
  • Proven ability to interact effectively at all levels within an organization
  • Strong analytical, oral and written communication, and presentation skills


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