Help Desk Analyst I

Location
Washington D.C.
Posted
May 08, 2017
Closes
Dec 15, 2017
Industry
Healthcare
Hours
Full Time
The Tier 1 IT Help Desk Support Analyst functions as a key team member in a customer service driven environment and provides front-line support for both desktop and laptop users. This person will also interact with managers, departmental liaisons, and key hospital staff and collaborate with other Help Desk analysts, infrastructure support personnel, and application support personnel. Consequently, this role requires excellent customer service and good verbal and written communication skills and the ability to work closely with users to resolve their computer related challenges.

Bachelor's degree, ideally in computer systems design or computer science (or equivalent experience). Knowledge of two- three years ‘experience supporting Microsoft Office suite including, Word, Excel, Powerpoint and Outlook versions 2007-2013. Knowledge of one-two years' experience working with Microsoft server systems experience would be a plus. Bachelor's degree, ideally in computer systems design or computer science (or equivalent experience).

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