Sr Help Desk Technician - Ft. Belvoir, VA TS/SCI

Location
Virginia, USA, Fort Belvoir
Posted
Aug 17, 2017
Closes
Sep 21, 2017
Ref
2017-26012
Contact
General Dynamics
Function
IT
Hours
Full Time

Sr. Help Desk Technician



Based in Fort Belvoir, VA



TS/SCI is required


Role/Responsibilities:
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. SCCM and Active Directory experience a plus.







1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.



2. Installs, configures, and upgrades computer hardware and software.



3. Provides end-user software troubleshooting and support.



4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.



5. Provides troubleshooting and support.



6. Participates in the administration of e-mail systems.



7. Provides phone and help-desk support for local and off-site users.



8. Provides guidance and work leadership to less-experienced technicians.



9. Maintains current knowledge of relevant technologies as assigned



10. Participates in special projects as required.







11. Use ticketing system, Remedy for daily assignments and ticketing.







12. Knowledge of SCCM and Active directory management.







13. BIOS and UEFI Configurations updating and application.







14. Baselining PC's with appropriate network and adding Device Drivers.







15. Troubleshooting hardware on multiple Dell and Microsoft paltforms.




Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.







CompTia Security Plus (Security+ CE) is required and is a must before applying.







Also within the first 90 days candidate must obtain an Microsoft Certification Professional Cert (MCP).




Minimum Qualifications:







3-5 years of directly related experience supporting hardware service desk operations.







Comp TIA Security Plus CE required.


Must have the ability to pass a CI poly upon customer request.



As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.







With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.



GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities



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