Manager of Computing and Cyber Lab Services

Columbia, Maryland
Aug 17, 2017
Sep 21, 2017
IT, Management
Full Time

About Howard Community College:

Howard Community College (HCC) is an exciting place to work, learn, and grow! HCC has been awarded the distinction as a "Great College to Work for" since 2009 from The Chronicle of Higher Education.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Job Description:

Provides leadership, supervision and administration of all divisional network and software in college classrooms and labs. This position works very closely with the Director of Student Computer Support and that team ensuring that all of the computing related services associated with the division are well planned and implemented.  Develops and maintains a budget for the lab and advises in additional areas as requested. Updates both the one and five year lab strategic plans, and forecasts short and long term financial needs.  Chooses and purchases new equipment and materials.  Obtains quotes and writes orders for capital expenditures.  Collaborates with faculty, staff, Student Computer Support Services, Instructional Technology and Plant Operations in order to make major changes to lab infrastructure and classroom prototype.  Maintains and updates all lab equipment, and software configurations.  Ensures availability, applicability and safety of equipment, parts, and materials.  Manages and maintains lab configuration control, and service contracts as required.  Maximizes student support for Information Assurance and other BUCO career and certification programs. Hires, trains, and supervises lab aides, and other special assistants. Orients technology students in lab procedures and conducts safety training.  Reviews and revises laboratory manuals for changes in curriculum. Coordinates with faculty to develop new and modify existing labs, and schedules class usage of lab.  Helps develop grant proposals and participates in accreditation as appropriate.  Responds to faculty technical, scheduling, and procedural questions.  Provides training for faculty who are unfamiliar with lab design and use.  Proctors exams as needed. 


  • Maintains and manages all laboratory resources, including hardware and software inventory. Ensures availability of resources and applicability to current curriculum. Manages service contracts for special support items. Ensures that all spaces, equipment, and materials conform to safety and ADA standards. Oversees lab space renovations and redesigns lab facilities to accommodate emerging technologies for faculty and student needs.
  • Coordinates with full and part-time faculty to ensure lab materials stay current and sufficient to allow maximum flexibility of schedules and student access. Researches new technologies to identify emerging fields and plans incorporation of topics with student computer support and faculty.  With assistance from student computer support, trains faculty in new techniques or new lab exercises. Reviews and revises laboratory manuals.
  • Determines and orders all lab supplies, materials, and equipment getting fiscal approval as necessary. Coordinates with student computer support, business office and suppliers on all purchase orders. Maintains associated records. Researches best sources. Obtains quotes for capital items.
  • Hires, trains, schedules, and supervises all lab aides. Trains selected student lab aides and others including adjuncts to work with instructors during lab sessions. Verifies timesheets and signs for work accomplished.  Assists Acting Dean and Acting Chairs in specifying part-time IA faculty requirements, and participates in new part-time faculty interview process.
  • Inspects lab areas daily.  Verifies safety of all lab positions and equipment. Ensures security of labs and equipment.  Maintains material safety data sheets and related records. Assists faculty in incorporating safety procedures in lab exercises. Trains students in safety procedures.
  • Plans and schedules open lab time and tutorial sessions. Supports student and faculty special projects. Orients new students and part-time faculty to lab policy and procedures. Proctors exams and covers lab sessions. Coordinates lab usage with faculty and division office. Assists faculty in scheduling all lab sessions.
  • In collaboration with faculty and student computer support, designs, develops, and tests lab experiments and demos.  Makes recommendations for new course curriculum or changes to existing material. Designs/develops marketing demos.  Designs and implements demonstrations or simulations of new technology. 
  • Manages detailed inventory of all area equipment, equipment warranties, and software licensing. Maintains technical library of texts, data books, etc. Maintains files and records of purchases, repairs, courses, labs, and student lab use. Performs word processing and drafts own written material. Solicits and obtains equipment and material donations from numerous sources.  Selects, justifies, and purchases new equipment. Develops cost/source data for budget input. Submits grant proposals for equipment.
  • Promotes HCC and BUCO high-tech programs with local businesses through developing marketing displays, and attending seminars. Prepares for and conducts lab tours/demonstrations for a variety of visitors. 
  • Attends formal training and seminars on state-of-the-art topics to ensure staying current in advanced and emerging fields, and to provide input for curriculum updates.  Reviews textbooks, software, and hardware for applicability to curriculum.  Develops input for curriculum modifications.
  • Maintains and reviews specific Canvas sites and manages Canvas administration rights as needed.
  • Coordinates divisional Digital Communication Network including maintenance of files and information with and among acting chairs as well as college related data.
  • Performs other duties as assigned.  



  • Training or Experience:  Computer and/or Network technology based BS degree; MS preferred.   Three to five years experience in network design, troubleshooting, and repair to component level. Knowledge of Virtualization and server client technology.
  • Ability to plan, schedule, and allocate resources effectively within a work unit. Proven ability to lead, coordinate and direct a diverse set of activities across a diverse population including students, faculty and staff. Familiarity with configuration, and inventory/resource management procedures. Teaching experience is desirable.  Prior experience in a supervisory position preferred.
  • Skills and Certifications:  Detailed knowledge of data networking systems and physical layer network components (Network+), including client-server and network security environments (CISSP desired).  Knowledge of Vmware and Hypervisor design. Internet research skills. Standard electrical safety and wiring procedures. Basic Unix/Linux systems administration experience.
  • Extensive familiarity with: Computer and network operating systems (proprietary and open source), computer system image creation and deployment techniques, most diagnostic software, network security equipment and software such as firewalls and Intrusion Detection Systems, network penetration and hardening techniques.


  • Must communicate effectively, both verbally and in writing with a wide variety of audiences including students, faculty, staff and administration.
  • Must be able to develop and edit technical documents.  
  • Regular attendance is a requirement of this job.
  • Ability to maintain strict confidentiality.
  • Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.
  • Two years supervisory experience preferred.

Additional Information:

Hours Per Week: 37.5
Work Schedule: Monday - Friday, 8;30am - 5:00pm
Compensation: $64,702 plus excellent health insurance, tuition reimbursement and paid leave. 
Grade: 17
FLSA Status: Exempt
Open Until Filled
Best Consideration: September 22, 2017

Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100. The TDD line phone # is: 443-518-4822.

Application Instructions:

Please submit:

1. completed application

2. cover letter

3. resume[]

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